Retail Team Leader

In this role, you will assist the Retail Manager by leading and motivating a sales team to deliver the day-to-day operation of our Museum Stores. You will also encourage excellent customer service, maximise revenue, championing customer interactions and maintaining visual merchandising to its highest standards., Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
  
  Do you have experience in retail, with an ability to lead and motivate a team? Are you interested in working in one of Bradford's key visitor attractions?, You will have good communication skills and an understanding how to motivate and develop people and teams. Bringing sales skills, you will be comfortable working to, and exceeding, sales targets. Excellent visual merchandising skills will be required, along with an understanding of best practice in the retail sector. You will be flexible and adaptable, able to problem-solve and support your team in handling customer questions or issues. You will work well within diverse teams and will be able to build effective working relationships.
  
  The National Science and Media Museum (NSMM) will be reopening in January 2025 as Bradford becomes UK City of Culture 2025. The museum temporarily closed in June 2023 to undergo a once-in-a-generation transformation with huge changes through a £6 million capital project called 'Sound and Vision', including two new permanent galleries, a new passenger lift and improvements to the main entrance, thanks to support from The National Lottery Heritage Fund.
  
  Career growth. We offer enhanced support with personal and professional development.


• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.


• Health & Dental Insurance. Extra peace of mind, from day one.


• All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.


• Enhanced contributory pension. To support you in saving for the future.


• Interest-free loans. When you need a little extra cash for life events or home improvements.


• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.


Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.