Retail Travel - Customer Service Agent

Your team: News UK is thrilled to announce the upcoming launch of a digital travel retail operation for The Times and The Sunday Times. Our platform will enable consumers to plan and book holidays both online and offline, offering a wide variety of product types. Your role: To ensure the success of this venture, we are seeking a dynamic and enthusiastic Travel Customer Service Agent who has a passion for travel, a proven background in luxury travel and tailor-made holidays, and the ability to build strong client relationships with best in class customer service excellence. Day to day you will:

• Manage flight and accommodation changes, schedule queues, and collaborate with internal departments and suppliers to resolve issues.
• Run and action dispatch and administration reports while professionally handling customer and departmental enquiries.
• Use booking systems for all holiday elements and manage multiple email inboxes to maintain seamless communication.
• Manage quoting amendments, cancellations and re-invoicing to ensure accuracy and customer satisfaction.
• Identify and analyse trends in common issues, implementing solutions to enhance guest experiences and streamline operations.
• Address and manage pre and post-departure queries as well as in-resort issues, ensuring a seamless experience for customers.
  
  An articulate and confident telephone manner.
• Strong written communication skills; excellent grammar.
• Experience in customer service and working within a target-driven environment.
• Exceptional organisational skills and attention to detail.
• A friendly, enthusiastic attitude and willingness to tackle any task.
• Proven experience working towards and achieving service targets (CSAT/NPS) and KPIs
• A passion for delivering outstanding customer service.
If you think you have what it takes but don't tick every requirement on the list, please do apply. We recognise that considering someone's potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

We are News UK: One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local radio stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multiplatform brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information. To do this, we believe our employees must represent different backgrounds, perspectives and experiences. We strive to maximise and encourage every individual's potential and ensure everyone feels valued. We support this through our Diversity, Equity and Inclusion Strategy, which focuses on three main priorities - attracting talent from a wider, more representative pool, developing equity programmes to drive better representation in our leadership, and ensuring diversity and inclusivity in our workforce as well as the journalism and content we produce. We also currently have 12 employee led networks and groups that support our strategy and connect like minded employees socially.

Some of our benefits include:
• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
• Wide range of training available, plus full LinkedIn Learning access
• Private medical insurance including coverage for pre-existing conditions
• Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes
• 'Bikes for Work' and 'Electric Car' scheme
• Up to 60% discount on Harper Collins books
• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
• Access to wellbeing benefits such as EAP, physio/massage and counselling
• A generous pension scheme with employer contributions of up to 5%
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year