Retirement Living Services Co-ordinator

This is an exciting opportunity for a Retirement Living Services Co-ordinator, who is passionate about delivering housing and tenancy services to older people, to become part of our highly supportive team at Maple West and Willow Barns.

We are looking for someone who is passionate about making a difference, who takes pride in providing a professional and high-quality service to our customers.

Our residents are supported and enabled to maintain an independent lifestyle. As the Housing Management Co-ordinator, you will provide all aspects of tenancy management support and advice to all customers, promoting a friendly community atmosphere.

We are a partner of the Sapphire Consortium appointed to deliver 390 high quality retirement apartments as part of a PFI contract in partnership with Stoke-on-Trent city council.

What will I be responsible for doing?

You will be responsible for delivering quality Retirement Living Scheme services, ensuring that excellent customer service is achieved, performance is maximised and all activity supports the achievement of the Groups vision/PFI Contracts and is aligned with the needs of older people.

As our Retirement Living Services Co-ordinator, you will utilise your previous tenancy management skills, have knowledge of retirement/extra care housing, and work in partnership with the Scheme Manager, on-site facilities management and care providers, as well as external agencies to ensure customer's needs are always met.

It's a given, you will have great communication skills and be a true "people person", you will be commercially minded and always on the lookout for opportunities to improve and enhance YHG's service to our customers.

• GCSE Maths and English (or equivalent)


• Strong IT skills - e.g. Microsoft Outlook and Word


• Experience of managing Older People's Housing Services


• Experience of lettings and delivering tenancy managing services in retirement/extra care housing


• Knowledge of retirement living housing and other services for older people in the wider community


Ideally you will be a….

• Collaborative team player


• Excellent communicator, written and verbal


• Ability to prioritise a busy and reactive workload


This role is really suited to someone who likes to interact with customers and members of the public, particularly older people

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

In return we offer £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus an allowance for Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at 2 sites Willow Barns and Maple West in Stoke-on-Trent you will have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House on occasions to meet up with your wider team.

On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

This role also offers genuine progression opportunities with training/qualifications on offer and pathways to Scheme Manager or Housing Management Co-ordinator roles.

If you feel this could be the right role for you, we would love to hear from you!

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.