Retirement Services Operational Service Delivery Leader

Retirement Services Directorate is looking to fill 6 key Operational Delivery leadership roles.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers., What you will do:
Running a large Operational Delivery arm of the business serving some of our most vulnerable customers:
+ Manage at pace in a fast, ever-changing environment, delivering operational service delivery outcomes whilst maintaining and driving performance, contributing to the wider Service Modernisation agenda will be key requirements of the job role.
+ Be an active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
+ Create and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary and Ministers and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
+ Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands of operational staff to deliver high levels of performance.
+ In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement.
+ Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.
+ Through your behaviour and ways of working make DWP an inclusive place where people can be their best.
+ Lead your teams through both cultural and operational changes. You are confident in leading teams nationally, over multiple, geographically diverse sites, spending time in all sites to provide a visible leadership presence., When completing your personal statement, please read and understand the Key Criteria on slide 6 of the candidate pack thoroughly, as this is what your written evidence will be assessed against.
Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role.
The closing date for applications is 23:55 on 8 October 2024. If you fail to complete any of the 2 stages above before this deadline your application will be withdrawn. Further details around what this will entail are listed on the application form.
Stage 3 – The sift:
The sift is scheduled to commence week commencing 7 October 2024.
Depending on the volume of applications received we may by-pass the sift process and invite all candidates who complete the first 2 stages of their application by the deadline to an interview.
In the event of a large number of applications we will use the Lead Criteria, ‘You have recent leadership experience in operational delivery and can demonstrate how you have led large teams across multiple geographically diverse sites to deliver multiple competing priorities,’ to initially assess your application during the Sift stage. Candidates who pass the initial Sift may be progressed to a full Sift or direct to interview.
Stage 4 - The interview:
The interview will last approximately 30 to 40 minutes and will take place via MS Teams. Further details regarding the process are available in the candidate pack.
To help you prepare and settle into the interview you will be sent the Behaviour questions in advance of the interview. These questions should be treated as confidential.
The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and strengths.
Interviews are scheduled take place week commencing 28 October 2024.
Please note that the proposed sift and interview dates are only indicative at this stage and may be subject to change.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out., + UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

+ You have recent leadership experience in operational delivery and can demonstrate how you have led large teams across multiple geographically diverse sites to deliver multiple competing priorities (Lead criteria)
+ You will provide transformational leadership to the team and beyond, inspiring colleagues through difficult situations, transforming performance and building high performing teams.
+ You can set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Departmental objectives, empowering teams and ensuring everyone understands their roles and business priorities, adjusting delivery to meet your audience needs.
+ You are visible, accessible, an effective senior leader and you communicate confidently and provide clear direction and show genuine care for colleagues, understanding the sensitivities of individual’s circumstances.
+ You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
+ You have strong experience of working in partnership and collaboratively across teams at a senior level engaging and building trust with stakeholders to generate commitment to goals., + Leadership
+ Working Together
+ Managing a Quality Service
+ Communicating and Influencing, Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%