Retirement Village Manager

At Bupa, we prioritise the health and wellbeing of our staff and residents. We're proud to have been voted 16th in the Inclusive Top 50 UK Employers, reflecting our commitment to a supportive and inclusive workplace. Richmond Villages, our retirement village provider, delivers person-centred care, supporting independence and honouring choice to help our residents live their best lives. Due to a well-deserved retirement, we are now looking for a Village Manager at Richmond Village Wood Norton. As a Village Manager, you'll lead and take responsibility for the Village operations, the teams within it, and the residents who live there. Richmond Villages offer an aspirational lifestyle to our residents across independent living, assisted living, and the care home - providing them with ongoing clinical and specialist care, helping them to live life to the full. We value previous care home experience. Whether you've worked as a Care Home Manager or in a Regional Management role, your knowledge will be invaluable for our residents and pivotal to the care we provide. With the support of the Operational Manager and our Head of Departments, you will drive innovation and support our team in providing the highest standard of care to our residents. You'll help us make health happen by:

• Developing systems, processes, and practices to strengthen our resident care and offering.
• Managing trading performance, profitability, and identifying opportunities, providing financial reports and updates to the Operations Director and leadership team.
• Supporting the team through coaching, performance management, and training to deliver a resident-focused service with a can-do attitude.
• Working closely with management across different departments, including our Clinical Lead and Care Home Manager, to ensure the delivery of high-quality care, hospitality, and support services.
• Nurturing long-term relationships with residents, their friends and family, customers, and external organisations (e.g., CQC).
• Leading by example, interacting, and communicating effectively with both our customer base and the wider community.
  
  Previous experience as a Village Manager or managing a large care setting.
• Comfortable making decisions, seeing the bigger picture, and confident in challenging current processes.
• Experience leading teams on a journey of continuous improvement.
• Excellent communication skills with the ability to adapt your style to meet the varying needs of internal and external stakeholders.
• Approachable and open, with the ability to empower our team to deliver the highest standards of care.
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  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
• Bespoke healthcare cover for you and your family.
• Sick pay scheme to provide reassurance and financial support during longer absences.
• My Healthcare - Quick, easy access to support, advice, and treatment for various health-related issues, including remote GP appointments, physiotherapy, and mental health support - all available via one phone number 24/7.
• Dental insurance scheme that can also be extended to cover family members.
• Annual allowance redeemable against a menu of Bupa healthcare products, valued at approximately £350.
• Village of the Year - Financial reward if your home is awarded "Village of the Year".
• Free meal on every shift.
• 33 days annual leave (including bank holidays), plus flexible holiday - Buy or sell some of your annual leave entitlement.
• Long service rewards - Extra holidays and money for every milestone at Bupa.
• Interest-free annual travel loan for public transport annual season tickets.
• Wagestream - Early access to up to 40% of your earned wages within minutes.
• Range of Bupa pension plans.
• Parental leave schemes for adoption, birth parents, and co-parents.
• Menopause Plan - Empowering women to seek advice, choose their treatment, and take control of their health.
• Access to discounts at various gyms and fitness facilities across the UK.
Why Bupa? We're a health insurer and provider with no shareholders, so our customers are our focus. Our people are driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time