Returns Administrator

As a Returns Administrator at OB you will report to and support Returns Team Leaders. You will also work closely with the Customer Service, Stock Control and Web Fulfilment teams as well as other departments, providing an efficient administrative support.

You will be responsible for meeting deadlines using the business admin systems (Magento, Metapack and PVX) to ensure that all customer returns are managed within the agreed SLA's.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo.,

• Deal with the "Return to client" parcels from couriers. Liaise with Customer Service to ensure a swift resolution either with the customer or by putting the item back to stock.


• Work with the put away team to ensure all exceptions are investigated and resolved.


• Investigate and clear the daily Q199, Q9 and Q8 sub locations.


• Return PR loans back to stock and spreadsheet updated.


• Deal with any Q8 exceptions that the exceptions person may not be able to deal with.


• Check Teams channels throughout the day and reply to any questions or queries from the stores or customer service.


• Support the Returns area in all aspects of returns when required.


• Keep Customer Service team updated on any admin activities throughout the day as and when required.


• Develop your own self awareness and understanding on diversity and inclusivity.


• Challenge exclusionary behavior
  
  A strong level of computer literacy


• Excellent analytical and numerical skills


• A high level of attention to detail


• Strong written and verbal communication skills


• Organised and have good multi-tasking and time management skills


• Highly motivated and able to work well to tight deadlines


• Demonstrates flexibility


• Experience of working in a retail environment preferred but not essential
  
  Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it's somewhere to build a career you are passionate about., At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.


It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

·Bonas Benefits:

• Generous employee discount up to 50% off all OB products


• Free access to our 24-hour employee assistance programme with Care First - offering financial, emotional and vocational support


• Flexible holiday - 30 or 33 days (including bank holidays) - increasing to 35 days with length of service.


• Annual discretionary profit related bonus scheme


• Auto-enrolment into our pension plan


• Free access to our onsite gym


• Cycle to work scheme.


• Refer a Friend incentive.


• Quarterly free lunch


• Enhanced maternity, paternity, adoption and shared parental leave


• Equity, Diversity and Inclusivity Voice network and EDI team


• Mental Health First Aider support


• Education and support throughout Looop eLearning platform