Returns Operative

As our Returns Operative, you will ensure that the depot always runs smoothly and you will work very closely with our Drivers as they return to the Depot, dealing with any issues that might arise., Our Returns Operative will provide on-going support to our Drivers making sure that all deliveries throughout the day are completed, on time, every time, whilst remaining legally compliant with Transport legislation and Working Time Directives.,

• Checking for any damages and safety issues


• Communicating with Drivers regarding the daily runs and dealing with any issues


• Reporting any defects


• Managing VOR's


• Downloading camera footage taken from the vehicles and tachograph machines


• Liaise with our vehicle management unit, subcontractors and Drivers, Mobile Number

Current / last job title
• 
  Company name
• 
  Time in current job
• 
  When can we call you?
• 
  Upload my CV
• Choose to upload file

Describe your responsibilities
• 
  Reasonable adjustments
  
  We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few.
  
  Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  
• An understanding of transport legislation and logistics operation


• Able to build good relationships with people even when under pressure


• Challenge any vehicle issues or damages with our Drivers


• Able to make decisions in the absence of the Depot Manager to drive performance and service


• React quickly to information and be able to solve problems independently


• Good communication skills both verbally and written


• Competent use of Microsoft, particularly Excel
  
  We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things., AO is for everyone


We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.

How will we use the data?

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.
How do you describe your gender identity?
How do you describe your ethnic background?
How do you like to describe your sexual identity or sexual orientation?
Do you identify as a person with a disability or are you a person with accessibility needs?
How would you describe your Neurodiversity?
If one of our AO'ers recommended this role to you, please tick the box
Referrer First Name
Referrer Last Name
By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com


• 24 days holiday


• At least 5% contribution pension scheme


• Healthcare Cashback Scheme


• Exclusive Staff Discount


• Enhanced Maternity, Paternity and Adoption Packages


• Expression of wish service


• Make a difference days (x2 fully paid charity days a year)


• Share-save Scheme