Returns Supervisor

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand. As a Returns Supervisor your role will be to direct and co-ordinate the Returns team including daily tasks and activities. Assign and organise staff to ensure full contract coverage at all times. Ensure efficient and cost effective fulfilment of customer requirements. Proactively look for process improvements with a methodical and consistent approach. Take responsibility and ownership in problem resolution.

• Previous experience of successfully operating in a supervisory role in a Warehouse operation (desirable)
• Previous experience of returns with demonstrable attention to detail and accuracy
• Sufficient experience and knowledge of warehouse operation to effectively manage designated area to provide excellent level of service to the customer
• Ability to support the Operations Support Manager in the performance management, development, mentoring and coaching of members of designated team
• Ability to co-ordinate and delegate within a team whilst remaining operationally hands on, with the capability to co-ordinate daily activities
• Methodical and able to demonstrate the ability to prioritise workload and tasks
• Possess an understanding of 3EX.Net and Snap warehouse management systems and MS office packages (Excel, Word, Outlook)
• Understanding of, and ability to apply, warehouse, health, safety and security laws & regulations
• Ability to react within a complex and growing operational environment
• Forward thinking with the ability to "think on your feet"
  
  We're an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people's achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you., About ILG
We're one of the UK's top delivery and fulfilment businesses. That means we store, pack, personalise, gift-wrap and distribute high-value products to consumers and retailers across the world. Our customers range from boutique start-ups to global designer and luxury businesses, mostly fashion, beauty and wellbeing brands. Great people have always been a cornerstone of ILG. And, because we're growing fast and coming up to our busiest time of year, we're on the lookout for more great people to join our amazing team. We rely on a talented and engaged workforce that's ready to go the extra mile for our customers. In return we go further to reward our people and share our success. So, we give a voice to all our colleagues on sustainability, health and safety and other essential issues. We run 'staff member of the month' awards to spotlight star performers. And we have a lively social committee to ensure we play as hard as we work! Why join ILG? Here are few good reasons…
• We're a fast-moving business, so no two days are the same
• A variety of work patterns and overtime hours to suit you
• We invest in you with ongoing training and development
• We believe in working hard and having fun
• Share in our business-wide supportive, 'can do' attitude
• Access opportunities to progress your career internally at ILG
• Enjoy 22 days holiday, rising to 25 days with length of service
• Benefit from our annual salary review process
• 'Charity of the year' and other fundraising opportunities
• Annual awards ceremony and party to celebrate individual and company success
As an inclusive employer we feel our workforce should mirror the diversity of the communities we serve. So, we promote equality and welcome applications from people of all backgrounds.