Revenue Manager - Crowne Plaza Docklands

Drive the hotel market share, revenue and profit performance across all revenue streams including bedrooms, meeting and events space, food and drink, leisure and SPA and other applicable business sectors.

Be a champion, accountable for total revenue management.

Set and manage sales and pricing strategies that are based on sound commercial judgement through effective analysis, reporting and use of business intelligence tools.

Build effective working relationships with RBH Management central departments and all other stakeholders to ensure the delivery of effective revenue management strategies.

Produce the annual rooms budget at market segmentation level; and participate in setting the complete annual budget and targets for the hotel.

Determine the market segment and distribution strategies required to achieve the budget targets, with a particular focus on driving direct bookings.

Produce and review the daily Demand Calendar to maximise RevPar, RGI and profit through the effective manipulation of pricing, inventory and sales restrictions.

Produce and review the weekly revenue report ( WRR) with detailed commentary for the all segments / movements for submission to the owner.

Complete the weekly rooms revenue forecast by market segment with accompanying performance commentary.

Chair the weekly revenue meeting and take a lead role for the monthly commercial review meeting.

Highlight opportunities and threats to revenue performance in advance and take appropriate action to maximise opportunities and mitigate threats.

Oversee the hotel reservations team with particular focus on enquiry response time and conversion levels, for the delivery of the revenue and profit targets.

Support the hotel reservations team in quoting for Groups, Weddings and Conference events business in line with demand patterns.

Undertake displacement analysis for Groups business, Weddings and Conference, and Corporate accounts to determine impact of business decisions on RevPAR and TrevPAR.

Review and challenge account production with sales teams to identify production patterns and new target accounts; utilising Agency360, Hotstats, and other analytical tools.

Oversee price negotiations for new RFPs, existing corporate business and for the targeting of new accounts.

Manage local relationships with OTAs and other distribution partners for optimum performance.

Monitor and analyse competitor activity, along with local and international market trends impacting the wider market.

Undertake relevant daily, weekly, monthly checklist tasks for the maintenance of hotel distribution systems and property management system.

Produce the month-end reports including commentary on revenue performance, booking pace, competitive share analysis and market segmentation across Rooms and Meetings & Events.

Experienced in working within a dynamic commercial environment with responsibility for multiple revenue streams.

Highly organised and brilliantly analytical.

A creative and forward-thinking problem solver.

Decisive, with demonstrable skills in making difficult decisions in a pragmatic and timely manner.

Resilient, determined and driven to achieve challenging targets.

Commercially savvy with a keen eye of detail.

A strong negotiator and influencer.

An optimistic, independent self-starter with a proven background in proactively identifying business opportunities.

Technically proficient with the full range of hospitality systems, e.g. PMS, CRS, RMS, GDS, Sales & Catering, Channel Manager and Microsoft Office products.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey..., Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Docklands Bar & Grill, a chic restaurant serving modern British cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
An extra day's holiday for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme Social and wellness events and activities all year round
Free meals on duty saving you over 1000 per year

And much much more!