Revenue Operations Assistant

We are excited to be searching for a Revenue Operations Assistant who will provide administrative support to the Revenue Operations team and other teams within Experiences by Wembley Stadium. The successful candidate will be responsible for all new member onboarding processes for all Experiences by Wembley Stadium sales, including creating and checking contracts. You will provide professional and efficient administrative support to the sales and account management teams, as well as the wider Experiences by Wembley Stadium team. Please note, that this role will involve working event days which can be evenings and weekends, the post-holder needs to be able to work flexibly on behalf of the organisation. What will you be doing?

• Assist with end-to-end administrative process for all Experiences by Wembley Stadium new sales and renewals.
• Coordinate all new member welcome calls across the Account Management and Private Box teams.
• Ensure all sales tool systems (Microsoft Dynamics, Audience View) are used correctly and that the data across each system is consistent.
• Assist with weekly new member audits to ensure all information is correct and admin is complete.
• Support with administration for seat movements and other member requests.
• Assist with non-member pre-event communications and fulfilment, updating member information as required along with updating members portal with member event announcements and registration information.
• Support when required on sales tool systems for Sales, Marketing and Account Management.
• Point of contact for the Ticketing team and Membership Services temporary staff on Level 2 during core event days.
• Executes additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance., We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page. The FA, For All, For You Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination. https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.


• Confident using all Microsoft packages, including Outlook, Word and PowerPoint.
• Strong Microsoft Excel skills.
• High level of numeracy.
• Excellent administrative skills.
• Excellent attention to detail, accuracy, and a professional approach.
• The ability to multitask and work in a challenging, fast-paced environment.
• Good communication skills in all areas.
• Good team player who is willing to be flexible and has a proactive attitude.
Beneficial to have:
• Experience working in a similar sales and/or membership administrative role and hospitality environment.
• CRM data experience and familiarity with Microsoft Dynamics.
What's in it for you? We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year. The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation., As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering greater flexibility.