Revenue Protection Officer

Looking for a career that matters? Become a Southeastern Revenue Protection Officer.

• Imagine the satisfaction you'll feel when your tact, resilience and people skills are helping passengers and improving our railway.
• Our training will take you from trainee to Revenue Protection Officer and give you a nationally-recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference., You'll be out and about travelling on our trains, inspecting passengers' tickets and collecting fares from those who haven't paid. You'll interview suspected fare evaders, fill out forms and process related paperwork. And sometimes work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks.
Of course, you'll often be dealing with difficult situations, as issues with tickets can be distressing for passengers. Your home base will be one of our depots which are located at Ashford, Dartford, Faversham, London Bridge and Swanley. Your training
• When you join us, you'll be enrolled into our Passenger Services Apprenticeship Programme.
• You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.
Your shifts
• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts can start as early as 6:00am or finish at 21:00pm (may change based on operational needs).
• You'll need to be on your feet throughout your shift and ready to work, whatever the weather.
  
  You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team.
All you need is:
• excellent verbal and written communication skills
• experience working directly with customers, ideally where you've had to deal with conflicts or confrontation
• experience taking payments and handling cash
• good decision-making and calmness under pressure
• the ability to be resilient, assertive and remain professional in all situations
• the ability to use your own initiative and work well in a team
• the skills to evaluate and interpret information and make appropriate decisions.
  
  We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a 'Great Place to Work' at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women., Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track. Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need.