Revenues & Benefits Officer (Generic)

Working hours: 37.5 per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year), Harlow Council is looking to recruit a Revenues & Benefits Officer to join our Revenues & Benefits team.

We are looking for a self-motivated professional individual with detailed knowledge of at least one the following:

Housing Benefit & Council Tax Support legislation
Council Tax
Non-Domestic Rates
Sundry Debt Recovery
In addition to this, you will need strong communication skills and be able to provide advice to customers in writing, face-to-face and over the telephone.

This position will require the successful applicant to be primarily involved in:

Inspection of premises both residential and commercial
Visiting taxpayers, ratepayers and applicants in their homes or businesses as required
Undertake compliance work in relation to the tax and rate bases
Liaison with the Valuation Office Agency
You should have

Previous experience of administering either Housing Benefit and Council Tax Support claims, Council Tax, Non-Domestic Rates or Sundry Debts
Excellent customer service skills
Experience of achieving/exceeding varied targets in an office environment
The ability to work under pressure and be able to explain complex decisions
Experience of working on the Civica Open Revenues system or a similar software system
This is a challenging role within the Revenues and Benefits Service for Harlow Council and a great opportunity to work in Local Government., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities.