Risk and Assurance Coordinator

Are you passionate about risk management and looking for an exciting opportunity to make a difference? British Heart Foundation (BHF) is seeking a dedicated and detail-oriented Risk and Assurance Coordinator to join our dynamic team. Our Risk and Assurance team plays a crucial role in ensuring our success by maintaining industry-leading standards and delivering an exceptional risk and compliance service to BHF and this role will span all the key areas of Risk and Assurance including risk management, security and income protection, internal audit, and insurance. As our Risk and Assurance Coordinator, you'll act as our main point of contact for all internal and external security support requests, supporting the case management system and assisting the team to deliver an essential service. You'll also be responsible for providing administrative support, monitoring, evidencing, and reporting on risk and assurance activities. Key responsibilities include:

• being the primary point of contact for internal and external queries, providing high-quality service and accurate updates.
• assisting with the creation of reports from multiple data sets to ensure our organisational risk profile is up to date.
• analysing incoming data and report back via gap analysis.
• processing and triage security incidents on the internal case management system.
• providing administrative support, including inbox management, report development, and maintaining team documentation.
Working arrangements This is a blended role, where your work will be dual located between your home and our London office. At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview.

We are looking for someone highly organised, and detail orientated, able to work across a large team. You'll have experience in delivering effective administrative support with excellent email communication. With some relevant experience of working with large, complex datasets, analysing data, you'll be able to create and manage excel spreadsheets to provide insight and analysis reports. With strong interpersonal skills you will provide excellent customer service, responding to complex queries both written and verbally over the phone. You'll also build and manage strong working relationships with internal and external stakeholders. To be successful in this position you will:
• have excellent IT skills, including MS Outlook, Word, and intermediate Excel skills.
• have effective administrative experience and be comfortable working with large, complex datasets.
• possess strong organisational and time management skills, able to meet deadlines and multi-task.
• be results-oriented with strong attention to detail
• take initiative
• have previous customer service experience
If you are ready to take on this exciting challenge and contribute to our mission, apply now and be a part of something truly impactful!