Risk and Controls Manager, Conduct

Support the business in developing and enhancing controls that protect our customer and business needs now and in the future
Use data to demonstrate we are delivering good customer outcomes
Develop briefings for Executive and Board level review, including our annual Consumer Duty board report
Lead regulatory responses and briefings
Ensure the first line proactively consider and incorporate Consumer Duty requirements in products and features
Innovate and improve on the effectiveness of governance and risk management process to ensure they work for Monzo
Embed robust regulatory, conduct, and operational risk practices and culture
Foster positive and collaborative relationships across the three lines of defence
Ensure governance-related requirements are met
Coordinate conduct risk governance and oversight meetings
Responsible for coordinating and supporting the first line in business as usual activities to comply with the Consumer Duty
Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc)
Manage regulatory and audit deadlines and submissions, Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com
Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
Whats in it for you:
86,000 - 100,000 plus stock options & benefits
This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Learning budget of 1,000 a year for training courses and conferences And much more, see our full list of benefits here
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

You have a comprehensive understanding The Consumer Duty and how it practically applies day-to-day
You have hands-on, practical experience with:

Implementing and embedding The Consumer Duty in a pragmatic way - including building new, and improving existing, processes and tools that are easy to understand and use for people who may not be in the detail of the Duty
Co-ordinating activity and driving consistency in how the Duty is being embedded across Monzo and different teams
Using data to create monitoring at an appropriate level to give visibility and meaningful insights

You have experience with embedding conduct risk in the day-to-day
You have experience with organising and managing risk governance meetings / committees, and collating data and writing supporting commentary
You have considerable risk and control experience with consumer financial products in a regulated environment - including experience with RCSAs, control testing, and issue and action management
Youre excited about helping Monzo scale in a compliant, thoughtful, and controlled way
Youre resilient and comfortable working in a fast-paced and ambiguous environment where the day-to-day job is constantly evolving and changing
You are a self-starter, and able to work independently and make prioritisation decisions

Cardiff, London or Remote (UK)

Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our team about what it's like working at Monzo

London OR Remote (UK) | 86,000 - 100,000 (dependent on experience) + Benefits | Hear from the team
Our Risk and Controls team
Like any other regulated bank, we need to make sure we are managing our risks and controls, and are fully compliant with regulation. But at Monzo, we want to do so while continuing with our agile test and learn approach to launching products our customers love. We are looking for a Senior Risk & Controls Manager to help us further embed our conduct risk framework (especially Consumer Duty) across the business.
Youll play a key role by...