Risk and Controls Support Administrator - FTC

As a Risk and Controls Support Administrator (Consultant Risk and Controls Partnering), you'll be supporting Collections and Recoveries, Bereavement, Times of Need and Specialist Support You'll be working collaboratively with colleagues to appropriately identify, assess, manage, monitor and review all the key risks and associated controls. You'll be ensuring incidents are assessed, reported and analysed promptly; and managing key issues in line with Group Risk expectations The role includes analysing, interpreting and presenting risk data to support local risk governance forums and working collaboratively with key business stakeholders to maintain an awareness of industry, corporate and community 'change activity' which may give rise to risk events. You may be asked to provide risk advice and present formal risk assessments / committee papers to promote the delivery of fair outcomes and good experience for members. And alongside your team, you'll be helping to build a robust, compliant risk framework to keep Nationwide, its members and customers safe. This role is in our Risk Partnering team that provides first line risk management support to Collections and Recoveries, Bereavement, Times of Need and Specialist Support. These areas all work directly with customers during some of the most difficult times in their lives meaning there are a lot of operational, and conduct, risks to manage. We help to ensure the business navigates these risks, as well as improving processes, enhancing controls, and delivering change in an effective and compliant way. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you'll be doing You'll be responsible for ensuring our risks and controls, issues and incidents, are managed and reported effectively. You'll need to engage with your risk colleagues and the business areas to ensure you understand the key issues affecting the teams and can manage, and report on them accurately and effectively. You'll work closely with the Risk Partners to create and maintain the business' risk and control profile. And this you'll engage with key business stakeholders to ensure they manage risks and incidents in a timely and effective manner, as well as supporting the team in creating regular reporting that goes to both local, and Retail-level, stakeholders

• Demonstrable experience understanding, analysing and interpreting high level data and insights to curate reports and material suitable for senior leadership team scrutiny
• An understanding of risk and control practices, with an ability to practically apply this knowledge in appropriate situations.
• Experience of being able to constructively challenge and influence stakeholders at varying levels both individually, and collectively in decision forums.
• Good analytical skills; experience identifying and reporting trends or anomalies in data.
• The ability to act decisively, objectively and maintain independence whilst also knowing when to escalate to senior staff for support and validation.
• Strong planning skills, able to prioritise and manage your own workload - developing trust and credibility by delivering to agreed deadlines., Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
  
  Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead. What to do next


• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you'll get There are all sorts of employee benefits available at Nationwide, including:
• A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub - Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata