Risk Operations QA Analyst

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.The role
Were looking for a highly-motivated and proactive QA Analyst to support our Risk Operations teams combat financial crime. Today, Risk Operations consists of the following areas:

Fraud Investigations
AML Transaction Monitoring
High Risk (KYC) Onboarding

Your mission is to enable high performance capabilities across the group, ensuring our teams effectively assess financial crime risk and are efficient in how we work.

• Working hours: Monday-Friday 9am - 6pm, and willingness to work on some public holidays.

What excites you

Being the point of escalation for our first-line risk teams and conducting live quality checks on complex, high-risk investigations.
Regularly test & analyse team performance and produce actionable insights.
Partner with the Risk Operations management team to ensure KPIs are in line with business requirements and manage performance reporting.
Identify and implement process improvements and provide Subject Matter Expertise support on key initiatives.
Provide training, technical support and mentoring to less experienced members of the team.

You are passionate about fighting financial crime and comfortably able to assess risk, spotting suspicious activity and/or fraud from a mile off
You use clear logic and reasoning to separate legitimate behaviour from suspected illicit activity
You know how to balance risk, customer experience and operational efficiency
You have a strong technical understanding of financial crime, and an excellent ability to break complex problems down and communicate them to stakeholders
You are solution-oriented and dont shy away from challenging the status quo by bringing viable, alternative solutions to the table
You bring the hustle and are thoroughly able to prioritise, organise and execute
(some of) The good stuff

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere., Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
Parental leave - to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (GC Fridays)

Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
Were building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If were going to achieve this goal, we need to build a team of GeeCees that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
Weve got a long way to go, but heres how were doing as of July 2024;
45% identify as women
23% identify as Black, Asian, Mixed or Other
10% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
Were committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.