Robotic Process Automation Manager

HomeServe currently has an exciting opportunity for a Robotic Process Automation Manager to join our team!, As the RPA Manager, you'll collaborate with process owners across departments to identify automation opportunities that enhance operational efficiency and service consistency. You'll oversee the end-to-end automation process-from design and deployment to maintenance and troubleshooting-using RPA and generative AI tools. Key responsibilities include:

• Leading automation design and deployment that improves customer and business outcomes.
• Developing RPA workflows and bots, and ensuring they meet quality standards.
• Managing automation lifecycle, from testing and deployment to incident resolution.
• Staying current with RPA and AI advancements, fostering a culture of continuous improvement.
  
  Essential Skills:
• Proven experience with RPA platforms (e.g., Power Automate, UiPath, Blue Prism).
• Strong understanding of business processes and automated workflow design.
• Proficient in project and change management.
• Data analysis skills to support building automation business cases.
• Problem-solving abilities and a customer-centric approach.
• Excellent communication skills for collaboration with stakeholders.
Desirable Skills:
• Knowledge of AI, ML concepts, and coding languages.
• Experience with testing, debugging, and updating automated solutions.
  
  This role can be based at any of our HomeServe offices in Walsall, Nottingham or Preston with regular travel as required
The salary is up to competitive and dependent upon experience. The role also comes with a company car/allowance £5,500, 10% bonus and a 6% matched pension!, At HomeServe, we're transforming our operations through digital innovation, leveraging advanced technologies like Microsoft Power Automate, AI hub, and Copilot Studio. Join us as we lead a company-wide RPA (Robotic Process Automation) and Intelligent Automation transformation. As our RPA Manager, you'll drive efficiency and optimise workflows, creating a meaningful impact for our team and customers., Here at HomeServe, we work hard to build an inclusive, supportive, fun and collaborative culture that empowers all our People to do the right thing. Whether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers' needs at the heart of everything we do.