ROC Business Support Officer

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., The purpose of the Operation Centre team is to ensure that the organisation and NHS funded organisations within England are prepared to appropriately and efficiently respond to and recover from all business continuity, critical, major incidents and significant operational challenges and events, thus ensuring the continued delivery of healthcare at all times remains focused on the wellbeing of the patient and the population.
The Team works across the Midlands region, interacting closely with the Department of Health and Social Care, Public Health England and NHS England and NHS Improvement Regional colleagues, and multi-agency partners, at strategic, level, to ensure a coordinated response.
The Team manages and delivers the national on-call out of hours function to enable the coordinated response to major incidents and emergencies. The Team responds to ad hoc events related to wider NHS resilience above and beyond the typical major incident scenarios., The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Midlands region to support the work of the Operations Centre team in delivering the operational implementation of national policies; and development of long-term business plans for major Operational requirements.
As a key member of the team, the Regional Operation Centre Resolution
officers overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services and initiatives. Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally., Key job responsibilities are to support the implementation of an effective
Regional Operations Centre for the NHS in the region, specifically:
+ operate effectively in a flexible and demanding environment and
proactively engage with key ROC stakeholders.
+ Support the Regional Operations centre team, integrating systems and managing effective working relationships with the appropriate
stakeholders.
+ Support the Operations centre team in sensitive and political situations, delivering difficult messages where required to high-level
audiences.
+ Support the delivery and maintenance of the regional Operation centre function and a robust reporting and analytical service that is responsive to local and regional requirements.
For more details please see attached Job Description.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website., NHS England