ROC Manager | NHS England

The ROC delivers the operational support and coordination to a variety of operational challenges including the winter response, and other regional or national incidents. The ROC Leads, Supports, co-ordinates, monitors and escalates South Western operational pressures. Acts as a Single Point of Contact for regional communications and performs the role of the Regional Incident Coordination Centre (ICC) to support the region in response to any other incidents requiring such level of command, control and coordination. The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the W Region. Reporting to the Head of ROC, the postholder will be accountable for supporting the delivery of ROC processes and engagements. The postholder will be required to lead operational shift activity, being accountable for delivering the ROC service for that duty period. Flexibility is of the highest importance within the ROC as we are a 7 day working team covering the hours of 08:00 - 18:00 daily and require applicants to be able to work weekends and bank holidays on a shared rota basis. The postholder will be an effective operational leader able to support the resolution of operational challenges and issues related to UEC pressures or short term incident activity. Able to develop and maintain effective internal relationships with key performance delivery areas, specifically including UEC and EPRR. Able to Synthesise data from multiple sources, investigate, develop and prepare briefings for internal and external stakeholders. The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money., NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on theGovernment website.
The ROC delivers the following functions: Lead: through regional delivery of national command arrangement ensure regional surge, escalation and strategic management SW Operations through dedicated and visible senior leadership. Support: systems to deliver patient care, under extreme conditions, through implementation of contingency plans and additional regional and national surge planning. Coordinate: appropriate responses to multiple operational challenges ensuring an effective response to, and recovery from, significant disruptive challenges impacting regional operational delivery. Monitor: performance and preparedness, challenging plans and mitigation measures as appropriate. Escalate: act as a single point of focus for systems to seek support, when local solutions are exhausted, or issues span multiple systems and organisations. Resolve: complex or emerging problems within local systems impacting on delivery. The ROC's scope is: performing the role of the Regional Incident Coordination Centre (ICC) to support the region in response to any other incidents requiring such level of command, control and coordination.