Room Attendant

Are you ready to join an exceptional team at one of London's most distinguished boutique hotels? We are thrilled to offer a remarkable opportunity for a Room Attendant to become a pivotal part of our esteemed establishment, Number Sixteen Hotel. At Firmdale Hotels, we pride ourselves on delivering unparalleled experiences to our guests, blending luxury with individuality in each of our uniquely styled rooms. As a Room Attendant, you will play a vital role in ensuring that our guests' stays are nothing short of extraordinary.,

• Maintain immaculate cleanliness and presentation of our distinctively designed rooms to exceed guest expectations.
• Execute thorough and efficient cleaning procedures with meticulous attention to detail.
• Collaborate closely with fellow team members to uphold our exceptional standards of service.
• Demonstrate a passion for delivering unparalleled customer experiences, reflecting our commitment to excellence.
• Embrace the diversity of our room designs, relishing the opportunity to engage with varied tasks throughout your day.
• Uphold the reputation of Firmdale Hotels through your dedication to excellence in every aspect of your role.
  
  Ability to thrive in a fast-paced environment, consistently delivering exceptional results under pressure.
• Keen eye for detail, ensuring that every room is presented to perfection.
• Genuine enthusiasm for providing unparalleled customer service, creating memorable experiences for our guests.
• Strong organizational and communication skills, essential for seamless collaboration within our dynamic team.
• Proven ability to work harmoniously within a team, contributing to a positive and supportive work environment.
  
  Love what you do!
Firmdale Hotels is an international award winning group comprising of 10 luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. We are committed to deliver a great place to work, where excellent perks and benefits are offered, success is recognised and rewarded, long service is celebrated and everyone is involved in weekly, monthly and quarterly staff events Firmdale Hotels embraces the unique qualities of each team member and encourages individuality - it starts with the person, not their CV. The company offers a warm environment, treating both employees and guests with respect and inclusivity. We inspire our teams to love what they do and live the Firmdale values : attention to detail, resilience, passion, enthusiasm and the importance of relationships with one another and with our guests. Firmdale Hotels, which won the Caterer's Best Employer Award at the 2020 and 2017 Cateys, has won several awards in recognition of its investment in people, including Best Candidate Experience and Excellence in Employee Engagement, as well as the Chef Development Strategy Award at the Springboard Awards for Excellence 2017 Why work for Firmdale? We are committed to creating safe spaces to work, with our employees receiving support with lateral flow testing and the Covid 19 Vaccine. There is also a real focus on employee wellbeing, with activities and support available to all of our employees. Here at Firmdale, you have the opportunity to have your say, with employee led committees allowing you generate ideas and really make a difference. Wait, there's more! Quarterly team events, volunteering and regular Manager catch-ups. What makes Firmdale a great place to work?


• Competitive hourly rate of £13.64 per hour
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of serviceSeason ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage., Competitive salary 28 days paid holiday (including bank holidays) increasing with length of service Companywide and departmental incentives, including a generous refer a friend bonus Firmdale Experience and Long Service vouchers (Afternoon Tea, dinner for two, Film Club and an overnight stay) We have created safe spaces to work and support our employees with regular lateral flow testing and time off to receive the COVID-19 Vaccine Employee led committees allowing you to have your say, generate ideas and make a difference Social events and team activities (bowling, quiz nights, netball teams and more) Award-winning training opportunities (Apprenticeships, WSET, supplier visits and Master Classes to name a few) Wellbeing activities and support available to all staff members Perkbox - An employee platform offering a huge variety of discounts and our reward and recognition programme Wagestream - An employee app to stream your wages before payday Cycle to Work scheme Discount at Design Hotels worldwide Discounted dry cleaning Uniform and meals provided