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Room Attendant - Nottingham

The Venues Collection

Room Attendant - Nottingham

Salary Not Specified

The Venues Collection, The Park, City of Nottingham

Full time
Permanent
Onsite working

Posted 1 week ago, 5 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: dfc787b6dc2d40e7891c80a4216476ec

The Venues Collection

Full Job Description

Here's an idea of what your shift patterns will be: Variable shiftsGreat things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Eastwood Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.We combine our spaces with a bigger family. Eastwood Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.Could you shine as the Venue Collection's next Room Attendant? Here's what you need to know before applying:DUTIES AND RESPONSIBILITIES

To service rooms allocated by the housekeeper to the standards specified in the Housekeeping Standards.

To carry out routine and periodic cleaning in allocated areas, as directed by Supervisors

To strictly adhere to all COSHH regulations pertaining to use of cleaning chemicals

To report all maintenance faults in the room to the Housekeeper management

To ensure corridors are kept clean, and dirty linen, trays and equipment is discarded safely

To report any missing items, e.g., bathrobes, extra blankets to the Floor Housekeeper.

To pass on any guest requests to the Housekeeper management

To report guest illness to the Housekeeper management

To report to the Supervisor, should you believe that a guest has been smoking in the bedrooms.

To hand in any lost property items to the Housekeeper management ensuring items of value are not left unattended but kept in a safe place

To report any suspicious persons to the Housekeeper management and ensure all guests rooms are kept locked at all times.

To deliver any items to guest bedrooms as required e.g laundry & dry cleaning

To assist the public area cleaners if required

To maintain the correct uniform standard as laid out in both the department uniform standard procedure and the Hotel's grooming policy.

To be familiar with and adhere to all hotel policies and procedures.

To attend Hotel and department staff meetings to understand the Hotel and department objectives.

To actively work as part of the team to contribute in the accomplishment of the hotel and department objectives.

To be fully aware of the Hotels housekeeping services and facilities.

To be familiar with the Hotels business on a daily and weekly basis by attending daily Briefings

To effectively organise allocated work tasks to gain maximum productivity within the work shift.

To always act in a professional and polite manner to all guests and customers.

To portray a professional image using positive body language.

To check customer satisfaction and offer further requirements.

Attend daily bite size training sessions to enhance your Personal Development and for the better performance of your role

To attend all fire, hygiene, health & safety training as required and ensure all the information is understood and put into practice in the workplace

To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.

To be fully aware of the Hotel and department fire evacuation procedures.

To ensure when entering a guest bedroom, the correct Hotel and Company procedure is followed.

To report any accidents of guests and staff- AIR3

To ensure all stores and services are locked when leaving them unattended and at the end of every shift.

To ensure that bedroom doors are always locked shut.

To report any potential hazards.

To keep all personal details of customers and guests, discreet and confidential. i.e. name & room number.

To sign in and out all hotel keys and be responsible and accountable for them.

To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met, including: health and safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/0508/94199001/52671259/BU #LI-DNPCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career.

Exclusive travel discounts with TUI, Expedia, Booking.com and many more

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Regular emails filled with the best discounts and savings available

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes