Room Bookings Coordinator

As an active member of the team the Room booking coordinator will be responsible for managing room reservations using our current NFS system ensuring a seamless and satisfying experience to our clients. Managing our client space and communicating, with all involved departments. The Room booking coordinator will be expected to also manage visitors' process/ mailboxes - undertaking administrative duties and providing support to the management team and colleagues across the account. Additionally, the Room booking coordinator will be responsible for representing Jones Lang LaSalle in the local and regional business and real estate community to promote JLL's reputation and capabilities.,

• Manage all the aspects of the Room booking reservation tool including all the modules.


• Communicate and liaise with all departments involved to ensure the client needs are met.


• Handle incoming phone calls and emails from clients, providing prompt and professional assistance in addressing enquiries and resolving issues.


• Process cancellations and modifications of room reservations, following established procedures and maintaining accurate records.


• Collaborate with various departments across different locations to coordinate room availability, ensuring a smooth and enjoyable experience for guests.


• Maintaining an up to date working knowledge of all relevant processes and policies.


• Deliver exceptional customer service, going above and beyond to build strong relationships with clients/colleagues.


• Maintain precise and up-to-date records of bookings, including special requests, amenities, and preferences.


• Effectively manage emails, calendars, and other relevant tasks.


• Provide support with visitors' booking process for the London team.


• Maintain a strong working knowledge of current booking system enhancing personal skills through training and inquisitive research.


• Remain calm under pressure, use initiative, and manage changing priorities as they arise.


• Manage reports and all modules effectively within the booking tool.


• Holiday Cover within the team


• Ability to work independently as well as collaboratively within a team.


• Manage the waiting list and perform all the checks for all bookings ahead.


• HSE, Security & Quality


• Demonstrate permanent high level of security awareness, knowledge of emergency.


• Evacuation & health & safety procedures.


• Understand & actively support JLL's Quality Management program.


• Report any suspected cases of Phishing in line with client policy.


Additional Responsibilities


• The room booking Coordinator may from time to time be asked to support the switchboard and helpdesk team with administration & other tasks.


• Work as a reliable, efficient, and flexible member of the team thereby contributing to team success.
  
  Ability to work within a team.


• Ability to fit within the company culture.


• Ability to adapt to a fast pace and demanding environment


Key Skills

The candidate must demonstrate the following skills:

• Attention to detail.


• Problem solving


• Customer focused.


• Excellent verbal & written communication


• Proficient with the use of Microsoft Office tools


Competencies

The candidate must demonstrate the following personal attributes:

• Exemplary Customer focused.


• Assertive


• Possess cultural awareness and sensitivity


Experience

• Previous experience in customer service, room reservation systems, space management is preferred along with familiarity using booking portals
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.