Rooms Controller - W London
Marriott International, Inc., Soho, City of Westminster
Rooms Controller - W London
Salary not available. View on company website.
Marriott International, Inc., Soho, City of Westminster
- Full time
- Permanent
- Onsite working
Posted today, 9 Jan | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: eb9b85aa618a4b23bf8c8c7dcb20d878
Full Job Description
- Assign rooms according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organise and coordinate check-in/pre-registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate talents.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check-ins/check-outs.
- Activate room keys. Secure valid payment. Identify any over-commitments.
- Perform duplicate reservation checks; block rooms.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. - Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
- Discretionary Accommodation Service Charge - Paid each month!
- Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
- Uniform Provided - Dry cleaning included.
- Company Pension Scheme - Save for your future.
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Develop and Grow - Comprehensive Training and Development
- Celebrate - Awards and Recognition Celebrations
- Events - Monthly Calendar of Associate Focused & Fun Events
- Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
- Spa Discounts - 30% discount in our Away Spa