Rooms Division Manager

Salary Not Specified

Aimbridge EMEA, Poyle, Slough

Full time
Permanent
Onsite working

Posted 1 week ago, 12 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: f35d9490d0bc416e8f5710cca3e3b10d

Aimbridge EMEA

Full Job Description

To develop a cohesive and trained Rooms Division team who are able to provide superior guest service, maximise profit through cost control and upselling.
Meet any audit standards within your areas of responsibility
Endure room division service and operational standards are continuously monitored, evaluated and develop.
To ensure the cover of Front of House have adequate staffing levels, systems and SOPs for all room division departments within the hotel
Ensure all forms of guest feedback including social media feedback is monitored, responded to and any actions required are completed
Research trends in hospitality guest experience products and services and make recommendations in line with brand and budget.
To develop the service and room product offering in line with Hilton advances in technology, trends and guest expectations
Ensure all room division employees receive regular service and operation standards training to update their skills and knowledge and meet their own personal development needs
Ensure all H&S regulations are complied with and ready for any audits
Ensure that the room division departments comply with all legal requirements including PCI compliance and GDPR
Ensure all rooms division departments comply with brand requirements and lead any brand audits
Prepare and manage room division departmental budgets in conjunction with the Fi8nance Manager
Develop and implement division incentive schemes that help hotel achieve its strategic and business objectives
Be fully aware of all the hotel facilities and promote them whenever possible
Ensure your team follow cash handling and credit procedures and report/rectify any discrepancies
Executing revenue strategies and sales initiatives - whilst continually developing your teams to do the same.
Co-ordinate and control issues relating to room division department costs, expenses, wastage, breakages, security and stock control.
Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
Take a pro-active approach to contributing to the continued long-term success of the company
Project manage any key strategic room division priorities ensuring effective leadership of any working party; clear, concise and timely communication to the Executive team; development and management of associated timelines; delivery of work streams in line with agreed deadlines
Work with the Executive team to drive improvements to the business
To effectively manage relationships with any agreed external contacts, professional advisors and official bodies
Ensure our guests receive a wondrous experience
Anticipate guests' needs and provide service to exceed their expectations
Take appropriate action with regards to guest feedback and utilize the metrics available to develop products and services
Comply with brand, hotel and rooms division department standards
Work safely at all times, reporting any damage, wear or tear and understand rooms division departmental risk assessments
Source suppliers, products and new services to ensure we are meeting customer and market trends and expectations
Role model values, professional ethics and conduct
Maintain good working relationships with colleagues and support across the hotel
Demonstrate commitment to our vision, values and competency framework
Constantly improve knowledge and show a desire to learn, participate in training
Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work
Fully accountable for room division team members in terms of recruitment, performance management and team engagement.
Liaise with HR with any issues which may be classed as high risk
Identify training needs within the rooms division team and deliver or source appropriate training
Ensure all rooms division team members are aware of current developments within the hotel
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
Comply with the Hotel Charter at all times
Produce reports as required in line with current guidelines
Perform other tasks as directed by the General Manager and/or Executive team in pursuit of the achievement of business goals
Work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
Familiarise yourself with emergency & evacuation procedures and understand your responsibilities with regards to security

Hilton London Heathrow Airport Terminal 5 Located just 1 miles from Terminal 5 of Heathrow Airport, Hilton London Heathrow features 350 spacious bedrooms, triple glazing, complimentary Wi-Fi throughout, a luxury spa, and 2 restaurants & 2 bars all set within 13 acres of landscaped gardens.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.