Rooms Division Manager

Leonardo Hotels, Strangeways, Manchester

Rooms Division Manager

Salary not available. View on company website.

Leonardo Hotels, Strangeways, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted today, 8 Jan | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 4e34892ae6c64fadb46319666ffbeca6

Full Job Description

Be Yourself - Be an Inspiration to Your Team - Be Leonardo A fantastic opportunity for a Rooms Division Manager has just become available here at Leonardo Hotels. The successful applicant will manage all Guest Service operational areas. As a Rooms Division Manager you are responsible for managing all aspects of Guest Service operational areas to deliver an excellent guest experience. The Rooms Division Manager will also be required to ensure that all operational, quality, and administrative functions are carried out properly. Specifically, you will be responsible for performing the following tasks to the highest standards: What you can expect:

  • Management of the day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Empowers employees to provide excellent customer service.
  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge.

    Experience as part of the management team in a large/multi-outlet,4 star hotel.
  • A passion for leading a team covering all areas of Rooms Division including Front Office, Concierge and housekeeping.
  • High standards of guest care and the ability to promote those standards within the Rooms Division departments.
  • The ability to influence and inform people at all levels of the business.
  • Confidence in advising the Senior Team as to the management and performance of the department.
  • Experience of working with budgets, cost control and revenue management.
  • An in-depth understanding of competitor analysis, market sector activity and revenue strategy., Disability Confident
  • About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
  • Meals on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression