Root Cause Analyst

We're looking for a Root Cause Analyst to join our Co-op Business Services (CBS) team. In this role, you'll be at the heart of uncovering, and understanding the root causes behind issues like complaints, risks, and vulnerability-helping us make things better for our customers every day. You'll play a key role in driving improvements by identifying and recommending solutions to address root causes, while also sharing insights with the wider team to help bring about meaningful change that directly enhances the customer experience. We're really committed to your growth, so you'll have the support you need to create a personal development plan and keep building on your skills. If you're looking to make a meaningful impact, grow your career, and play a key part in helping the Co-op deliver outstanding service to our customers, we'd love to hear from you. What you'll do

• Identify root cause, corrective & preventive actions in order to reduce risks and improve customer experiences
• Conduct analytics on related data to identify common themes and the major areas or focus that will result in the highest added value
• Continuously seeking new and improved working methods, with an awareness of industry standards and developments
• Use data and recognised methodologies to identify root cause to support the implementation of process and system changes
• Develop a strong understanding of business areas where you can establish a rhythm and routine for creating tailored reports, documenting problems, causes, solutions, and outcomes
  
  Experience in root cause analysis, process improvement, and working in Business Services or a regulated financial industry
• Strong analytical thinking and data research skills to develop insights and solve problems
• Ability to identify risks, drive continuous improvement, and report in line with policies and procedures
• Excellent stakeholder management skills, building strong relationships across teams and business areas
• Ability to stay resilient and adaptable, thriving in a fast-paced, ever-changing environment with a high degree of autonomy
  
  As a Co-op colleague, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family
Building an inclusive work environment We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.