S24-448 ICT Service Desk Analyst (LC5) Before you apply -Don't miss out on the jobs you're really looking for.

Lancashire Constabulary's ICT Service Desk Team is seeking an ICT Service Desk Analyst to be based at Hutton Headquarters. The site is accessible by public transport and there is also free car parking on site. The purpose of this role is to deliver high quality provision of ICT customer support and service to Constabulary staff, ensuring service delivery is aligned to operational and customer needs. Some of the key responsibilities of this role are as follows:

• To identify and record all ICT incidents, service requests and change requests onto the Service Desk System.
• To provide 1st line resolutions/ updates in response to ICT incidents and requests, where applicable and to assign and allocate 2nd line fixes to the relevant areas of business.
• To control the authorisation, allocation, and maintenance of appropriate access rights to networks, systems, applications, data, email facilities and internet/intranet facilities in line with Force policies and the principles of the Data Protection and Computer Misuse Acts.
• To provide high quality service delivery and customer satisfaction within the Service Desk.
• To notify the Service Desk Team Leader of any major incidents/ disruption to services, so that appropriate action may commence.
• To liaise and consult with other areas/teams across ICT when investigating problems and developing solutions, in order to minimise disruption to users and the force.
• To provide appropriate advice and guidance to customers, stakeholders, and colleagues, with regards to 1st line resolutions.
Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity. Further details of the requirements and duties of the post can be found on the attached Role Profile. Please note, as a condition of your appointment you must undergo and pass RV Vetting. Before you complete the online application, we would advise you to read the attached Information and Guidance documents.