S24-554 Victim Care Officers (LC5) Before you apply -Don't miss out on the jobs you're really looking for.

Lancashire Constabulary's Criminal Justice Department is seeking Victim Care Officers to be based at Chorley Victim Care Lancashire are pleased to offer the opportunity to work in a rewarding role providing support and guidance to victims of crime. The team will provide free confidential and non-judgemental advice and support to anyone affected by crime living in Lancashire. We are looking for people who are compassionate, good listeners and who are understanding of individual's needs; to provide the best possible help and care for victims to cope and recover. Candidates will require experience in a customer service environment. Working as part of a team you will:

• Make and respond to telephone calls with victims, listening carefully and with sensitivity.
• Provide reassurance and assess the needs of the victim, emotional and practical support making decisions on how you can best support them, offering practical advice if required.
• Provide information on the criminal justice process and rights under the Victims Code of Practice.
• Manage caseload and associated pre-planned appointments made with victims.
• Update and maintain accurate records on the case management system.
• Make a positive impact on the lives of victims.
Please read the full job specification for further details. If you genuinely want to help people, we would love to hear from you - please submit your application before the closing date. Other information Interviews and assessments are expected to take place during week commencing 6th or 13th January 2025. Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity. Further details of the requirements and duties of the post can be found on the attached Role Profile. Please note, as a condition of your appointment you must undergo and pass RV level vetting Before you complete the online application, we would advise you to read the attached Information and Guidance documents.