Safeguarding Adult, MCA, DoL Administrator

The post holder will be responsible for providing a wide range of administrative support for the Safeguarding Adults Team, working across both the Acute Hospital and the Community Health and Social Care Teams. A high level of concentration and communication skills is required as well as use of initiative in problem solving.
The post holder will be required to work across a number of locations within Torbay under the direction of the Head of Safeguarding Adult, Lead Practitioners and the Administration Co- Ordinator.
Why work with us - 1 (pagetiger.com), + Transcribe within timescales the minutes and follow the local guidance to ensure the minutes are approved by all relevant parties. Ensure timescales are adhered to at all times and escalate any concerns / problems accordingly
+ Support the Safeguarding Adult Team Administrative functions including the Mental Capacity Act 2005 and Deprivation of Liberty
+ Ensure all documentation is kept securely, and confidentiality is maintained at all times. Ensure all storage of information meets legislative and organisation policy and procedure
+ Support diary management of safeguarding team as requested
+ Take responsibility for ensuring that the Generic Safeguarding Adult, Mental Capacity Act and Deprivation of Liberty and contact numbers are answered and calls are signposted appropriately
+ Update the Safeguarding Adult Team trackers and any other identified data base requirements within the team as required by organisational policy and procedure
+ Mail: open (non-confidential), sort, log, distribute and prioritise for the team using judgment and experience to decide where documents are passed
+ Respond to emails in a timely and professional manner, maintaining relevant information and archiving correspondence as appropriate
+ Management of all secure computer files such as those for whole home investigations, staff email records, audio transcription etc.
+ Working within both clinical and non-clinical settings

Working for our organisation
The Safeguards Team is an experience multidisciplinary team consisting of social workers, nurses, Allied professionals and administrators.
Together we are passionate about protecting people living within our communities from abuse, neglect and human rights breeches and work closely with clients, staff working across the Integrated Care Organisation, as well as working in collaboration with our partners and stakeholders across Torbay and Devon to fundamentally protect people's human rights., · Support the formatting and storing of Trust policies, in relation to:
o Safeguarding Adults Policy
o Safeguarding Adults Whole Home / Large Scale Policy
o Mental Capacity Act 2005 and Deprivation of Liberty Policy

Responsibility for Finance, Equipment and Other Resources
· There is no financial responsibility attached to this post

Responsibility for Supervision, Training, Leadership and Management
· Attending regular supervision with line manager(s)
· Take responsibility for own continuous learning and development
· Ensure mandatory training is maintained and up to date
· There is no leadership / line management responsibility within this post

Information Technology and Administrative Duties
· Raise Helpdesk ticket for self and colleagues when required
· Accurately produce minutes and correspondence from a variety of sources including material from audio or manuscripts within agreed timescales
· Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency
· Use the patient records system to enter client related information
· Retrieve and record patient information in line with service requirements
· Use Microsoft packages inclusive of Microsoft Teams and Excel Spreadsheets

Responsibility for Research and Development
· Support team members with the development of systems as required
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

· Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals and external agencies from a variety of disciplines, both within and outside the Trust
· Communicate effectively with a range of people, either in person, on the telephone or Microsoft Teams promptly and in a professional and courteous manner whilst recognising barriers to communication
· Respond to frequent enquiries made by clients/staff, either in person, on the telephone or Microsoft Teams promptly and in a professional and courteous manner in line with Trust policy
· Any immediate concerns that cannot be resolved by the post holder will be will reported immediately to the Safeguarding Adults Co-ordinator or Safeguarding Adult, Mental Capacity Act Lead Professional or their nominated cover
· Work competently within current procedures for own working practices and, where appropriate, contribute to the development and implementation of changes to improve own working practices/service, policies, procedures and guidelines

Planning and Organisational Skills
· Ability to prioritise own workload
· Able to plan ahead to ensure effective working, and smooth processes