Sales Administrator: IT Document Solutions

We are looking for an excellent Sales Administrator to support our very busy Sales Team and take ownership of the Sales Ordering Process. This comprehensive role requires someone with strong organisational, communication, and multitasking skills, capable of maintaining accuracy and providing support to both customers and internal teams. The ideal candidate is meticulous, customer-focused, and able to manage high workloads efficiently. Key Role Expectations:

• Process Ownership: Take charge of the Sales Ordering Process from start to completion, ensuring smooth flow and readiness for billing.
• Customer, Supplier and Team Communication: Maintain strong communication channels with customers and team members, providing updates, handling inquiries, and ensuring satisfaction., 1. Adherence to Quality Procedures: Ensure all procedures are followed accurately, including reporting, conducting audits, and resolving any issues that arise.
2. Internal Inquiry Management: Respond efficiently to internal queries related to pricing, stock availability, and the status of ongoing orders. 3. Order Processing: Process and prepare orders accurately and quickly, ensuring everything is ready for billing. 4. Stock Management: Monitor and manage incoming stock, keeping stock sheets current and accessible. 5. Supplier Collaboration: Work closely with suppliers to ensure that orders are fulfilled on time and any potential issues are pre-emptively resolved. 6. Customer Service: Deliver exceptional customer service by proactively solving issues, following up on outstanding matters, and keeping all parties informed. 7. Documentation: Ensure all relevant documentation is completed accurately and stored in the correct customer files. 8. Order and Invoice Processing: Carefully handle orders, invoices, and related contract documentation with precision and care. 9. Task Balancing: Maintain an organised approach to handling phone calls, in-person interactions, and administrative responsibilities. 10. Team Support: Be ready to assist the Sales Team and Operations Manager whenever and wherever needed.

IT Document Solutions is an award-winning, trusted provider of managed technology solutions to businesses across the UK. Our mission is to help clients to achieve the best value from their office technology by improving efficiency, boosting productivity and championing automation., Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs. Enviable location and connections Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands. Manor Royal in numbers
• One of the biggest business parks in the South East.
• Covers an area of 539 acres - that's over 300 football pitches.
• 700 properties
• 500 businesses
• 30,000 people
Manor Royal more than a number Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You're never just a number. Manor Royal makes sense Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.