Sales Assistant

Responsible for providing the highest level of customer service, demonstrating,

• RHS level 2 qualification preferred.


• Relevant retail experience required.


Sales

Service

Be dynamic and enthusiastic

in your approach to maximising sales opportunities according to the Retail

Operations Guide.

Approach customers and

initiate a conversation.

Increase sales by selecting

products to meet customer needs highlighting the features and benefits of the

product, as well

as offering related products.

Give accurate and current

information about the product; if the correct information is not at hand, do

everything possible to provide an answer before the customer leaves.

Participate in regular training

and briefing sessions.

Handle refunds graciously and

turn them into sales opportunities.

Increase the customer base by

encouraging inclusion in Company database.

Direct customers throughout

the Nursery or to the specific area the customer requests at all times, even

when going on breaks.

Understand and properly

execute all systems and POS procedures to ensure quick sales transactions.

Ensure you are visible to

customers and easily location at all times, especially on busier days.

Merchandise & Operations

Assist with care and maintenance

of stock, ensuring that it follows the set standards. This includes plant stock

maintenance, care, watering.

Ensuring all displays are

kept in immaculate condition.

Ensure all stock is ticketed

and priced.

Liaise with your Manager / s,

suggesting alternative locations for products and provide feedback through

customers' comments.

Assist in weekly stock counts

and rotation of perishable goods.

Replenish stock including

assisting with the receipt of new deliveries.

Assist with (annual /

bi-annual) Stock Takes.

Ensure security procedures

are followed in order to prevent theft.

Keep stock, stock rooms, till

points and fixtures, fittings and merchandise clean and tidy.

Personal

Contribution

Maintain a good awareness of plant

seasonality and what is going on in the nursery / garden centre industry.

Proactively develop your

horticultural knowledge to be able to confidently assist and advise customer.

Keep up to date of ongoing

issues and developments within the Company by reading the Petersham Nurseries

Website, Newsletters and other Company information.

Adhere to Company dress code,

attendance and time keeping standards.

Adhere to Company Health and

Safety Policy and Code of Conduct Standards.

Other

Available to work

weekends, occasional evenings and regular bank holidays.

On occasion you

may be required to work in our retail shop.

Work as part of a team by

sharing selling support duties and demonstrating flexibility with regard to

hours / days of work.

Assist staff in maintaining a tidy clean workplace

including the set up and breakdown of workshops and events.

exceptional product / horticultural knowledge, and building strong customer

relationships that result in increased sales and repeat business.

Passionate about plants and

communicating a love of plants and gardening to our customers, experienced

and novice gardeners alike.

Practical gardening experience or

volunteer work.

Friendly, approachable, and an open

manner.

Able to work in a challenging

environment, dealing with customers, dealing with stock and maintaining

high horticultural standards in this unique environment., Able to stand for

extended periods of time.