Sales Consultant - Travel

Are you passionate about travel, sales and delivering exceptional customer service? We're seeking enthusiastic individuals to join our team as Travel Consultants!

We are an award-winning tour operator, the UK's leading escorted holiday company. We have been established for over 40 years. Across our portfolio of holidays, we tailor unique experiences for small intimate groups of travellers or larger tours of 50 plus.

As a Travel Consultant, you'll play a crucial role in providing personalised travel experiences to our customers, guiding them through their booking journey with expertise and care. With opportunities for growth, competitive incentives (including experiencing our award winning holidays for yourself), and a supportive team environment, this is your chance to turn your passion for travel into a rewarding career.

• The first 6 weeks in this role you will be required to work from our Crawley office Monday to Friday 9-5. Once you have successfully completed the induction, you can work from home 2 days a week and work from the office in Crawley 3 days a week. Candidates will need to be located close to Crawley.


Role Responsibility

Our Travel Consultants are responsible for the following tasks:

• Providing our customers with exceptional service throughout their booking journey.


• Identifying customer requirements to book the perfect holiday for them from the Saga and Titan product range.


• Achieving and exceeding sales, conversion, and quality targets.


• Developing and maintaining a thorough knowledge of our products, systems and processes.


• Identifying and upselling suitable elements to enhance the customer experience and increase booking revenue.


• Following up all outstanding quotes and options.


• Always maintaining GDPR compliance, whilst adhering to FCA requirements/standards in the sale of insurance policies.
  
  We would like our Travel Consultants to demonstrate the following skills and experience:


• Proficient in sales techniques, with a track record of achieving targets.


• Able to articulate ideas clearly and effectively through both spoken and written channels.


• Meticulous in handling tasks, ensuring accuracy and precision.


• in organising and managing administrative processes efficiently.


• Capable of maintaining productivity and quality even in fast-paced environments.


Desirable:

• Proven ability to work toward and surpass performance goals.


• Extensive Travel Experience: Passionate about exploring new destinations, with first-hand knowledge of various travel aspects.


• Strong Geographical Knowledge: Cities, airports (including codes), and key landmarks.


• Bucket list destinations and must-see sights.


• Experience in customer service or Contact Centre environments.


• Knowledge of a GDS System (Sabre Preferable): Familiarity with Sabre or similar global distribution systems used in the travel industry.
  
  Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.


At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We're passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We're dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Salary £23,400 Plus Uncapped Commission

Permanent

FT - 37.5 Hours (Expected 2 Saturdays and 1 Sunday in a 4-week rotation), Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• Our working week is 37.5 hours per week, Monday to Sunday. (Expected 2 Saturdays and 1 Sunday in a 4-week rotation)


• 25 days holiday + bank holidays


• Option to purchase additional leave up to 5 extra days


• Pension scheme matched up to 10%


• Life assurance policy on joining us


• Wellbeing programme


• Colleague discounts including family discounts on cruises and holidays!


• Range of reductions and offers from leading retailers, travel groups and entertainment companies


• Enhanced maternity and paternity leave


• Grandparents leave


• Income protection


• Access to Saga Academy, our bespoke learning platform


Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised.