Sales Coordinator

Grundfos is looking for a CSSC Back Office Engineer to join the team, based in our Leighton Buzzard office. This role provides technical support to our Industry customers and contributes to a thriving sales team whilst delivering great customer services through various channels, telephone, email, SAP CRM quotations.

What is the job about?

As an internal Sales coordinator, you will be the coordinating linkage between customers and the sales team, prioritizing and processing customer requests presented via the SAP CRM system, email. You will work with the sales team to deliver positive results for the company while obtaining and evaluating all relevant information to handle product and service inquiries. You will also organize daily workflow to meet customer expectations and work with customers to ensure correct product selection based on quality, price, and delivery.

The internal sales team has a solid work culture but also focuses on value-based sales and close relationships with our customers and other important stakeholders such as our external Grundfos Sales team. Even though you will experience demanding work situations, we have the ideal balance between fun and hard work. The team spirit is not only present in the department but can be experienced throughout Grundfos.

The working hours are 08:30 -17:00 Monday to Friday (onsite in Leighton Buzzard Monday-Wednesday)

Your main responsibilities:

In this role, you will also be responsible for:

• Prioritize and process customer requests presented via the SAP CRM system - (Email, IR & RFQ/RFI's and instant messaging)


• Drive sustainability transformation by fostering direct customer engagement and establishing Grundfos as a frontrunner in driving sustainability initiatives.


• Use database systems and technology to deliver great customer service


• Work as part of the sales team to deliver positive company sales results


• Obtain and evaluate all relevant information to handle product and service enquiries


• Maintain thorough and accurate interaction records within SAP CRM system


• Organise daily workflow to meet customer expectations and set SLA's through the various application within SAP- (Gannt chart & RFQ inbox)


• Analyze customer enquiries and provide the correct and most efficient product to suits customers need in terms of quality, price and delivery


• Provide pre-sales technical assistance and product training


• Provide after-sales support services and provide technical back up as required


• Process CRM quotations & opportunities within set customer SLA's


• Handle and resolve customer complaints first time
  
  We are looking for someone who is ambitious about driving sustainability, can take initiatives, communicate across all levels both internally and externally and is able communicating with customers/staff both by phone, email and face-to-face. You must also be able to meet deadlines in a demanding environment.


We imagine that you have:

• Knowledge of pumps and pumping systems.


• Knowledge of core industrial applications.


• Knowledge of SAP CRM (not essential)


• Familiarity with Microsoft Office programs; outlook, teams, excel, word, PowerPoint
  
  To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people), Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.