Sales Coordinator

Do you enjoy supporting customers and are you eager _ to join a company that is innovating with solutions directly impacting global climate efforts?_

Join us as Sales Coordinator for our Commercial Building division.

What is the job about?

As a Sales Coordinator, youcontribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, etc. You will provide customer contact resolution on general and potentially complex inquiries within a timely manner.

Your main responsibilities :

• You provide support for escalated queries concerning the Order-to-Delivery process and tools.


• You provide timely and effective quotations, technical advice, and support for order entry to customers and sales teams.


• You identify business opportunities and pass them on to relevant sales teams.


• You monitor customer order changes (delivery time, shipping terms, quantity, postponement, rejection, cancellation) and interact with external sales, finance, and supply chain.


• You provide customers with information about the status of their order and delivery.


• You coordinate customer complaints, return requests, and damaged returns.


• You handle escalated and more complex tasks related to order handling, such as project sales and customer invoice disputes.


• You promote digital tools to customers.


• You identify opportunities for process improvement.
  
  Experience in a sales support/customer service role.


• Technical affinity is a plus, seeing we are a pump company.


• Proficient in English.


• Astructured work manner and understand the importance of follow-up and documentation.


• Capable of contributing to group efforts while also handling responsibilities individually.


• Good communication skills together with the ability to build trusting relationships with different Stakeholders.


• Experience with SAP is a big plus.


• Familiar with MS Office applications.
  
  Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .


In addition, your day-to-day benefits include:

• Ifyou'll be workingfromyour home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.


• On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice.


• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.


• Access to the modern Grundfos Academy to pursue further both personal and professional development.


• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly ., To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people), Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.