Sales And Customer Service Superstar

+ Answering all incoming calls promptly, in a polite and professional manner.
+ Taking new orders over the telephone.
+ Processing online orders.
+ Liaising with existing customers regarding order updates, delivery issues, stock availability, confirmation of orders and other ad hoc queries.
+ Monitoring the shared inbox and responding to emails within 24 hours of receipt.
+ Following up sales enquiries and encouraging new business.
+ Identifying and resolving any courier related issues that may arise.
+ Upholding customer and company confidentiality and adhering to GDPR guidelines.
+ Liaising with other teams including warehouse and manufacturing.
+ Booking parcels with our third-party courier service.
+ Performing general administrative duties.
+ Other ad-hoc duties as and when required.

+ You are computer literate with experience of using Microsoft systems including Outlook, Word, and to a lesser degree Excel.
+ You have excellent attention to detail.
+ If you have sales experience this would be advantageous.
+ You work well under pressure. The office can be fast-paced and pressured.
+ You have excellent telephone skills, dealing with customers in a friendly and professional manner including dealing with any customer complaints that might arise.
+ You have good oral and written grammar and can write clear and professional emails.
+ You can build and maintain professional relationships with trade customers and suppliers.
+ If you have CRM experience that is great but not essential.
+ You can work on your own initiative and have a positive 'can do' attitude.

+ 1 to 1 training and continued support after training period.
+ Working for a small, family run business (you aren't just a number).
+ NO cold calling. All our sales leads are people who have approached us.
+ Free on-site car park. Also, right next to Brandon train station if you don't drive.
+ Free Tea/ coffee (biscuits on occasion).
+ NO weekend work.
+ EVERY Friday off.
+ Paid overtime.
+ Annual holiday entitlement (including bank holidays) to include forced shutdown between Christmas and New Year. You read that correctly, you won't be working over Christmas and New Year!