Sales & Customer Services Manager - Consumer

Since 1957, we've enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible SALES & CUSTOMER SERVICE MANAGER to lead our buzzing consumer sales team in ROSS-ON-WYE., This is an exciting opportunity for an experienced sales and customer services manager to join PGL, taking ownership for the sales and operation of the 2025 holiday season. Leading a busy and friendly team of 5-8 sales and customer service colleagues based at our Alton Court support centre in Ross-on-Wye, you will play a pivotal role in ensuring sales targets are achieved, customer satisfaction is high, and communication with our on-centre colleagues is timely and efficient. Collaborating closely with our marketing, customer relations and commercial teams, your contribution will be key to creating unforgettable adventures that make a real difference to the lives of young people.

• Experience leading a high performing sales team towards set targets
• Amazing customer service skills, able to listen, understand and effectively provide solutions
• Able to prioritise workloads and multi-task in a busy environment
• Excellent communication skills, both verbal and written
• Experience working within the travel industry
  
  Happy holidays! On top of your annual leave, you'll also get your birthday off and paid volunteering days to help worthwhile causes
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial assistance if you need it
• Training and mentoring programme, career pathways, aided development and qualifications in future seasons
• Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops
We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.