Sales Desk & Baggage Tracing Agents: London Luton Airport

Jet2.com & Jet2holidays are the UK's 3rd largest registered airline and largest tour operator. We are proud to be opening our 13th UK base in Luton in April 2025! We have opportunities to join us as a Sales Desk & Baggage Tracing Agent within our Ground Operations team! Our Sales Desk & Baggage Tracing team play a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers at the airport. Why join Jet2.com as Sales Desk & Baggage Tracing Agent?, What will you do as a Sales Desk & Baggage Tracing Agent?

• Help our customers with flight bookings and additional product sales
• Work to resolve customer enquiries such as flight changes and escalated queries
• Monitor the customer queues and queue times to ensure efficiency and compliance with company standards and operating procedures.
• Offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using World Tracer (our Baggage Tracing System).
• Effectively support our customers, arranging alternative flights, accommodation and transfers in times of disruption and delays.
• Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP
This is a varied and fulfilling role with operational impact and will play a vital part in ensuring we achieve our Sales and Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. This is a rostered role that requires shift working, so flexibility is required - shift patterns are a rolling shift pattern of 4 shifts on, 2 rest days off . Shifts will include very early starts, late finishes, working weekends & bank holidays . What Skills & Experience will you need?


• Be able to demonstrate a proven track record in handling customer queries in a fast paced, airline or travel environment.
• Have a genuine passion for delivering great customer service
• Have previous experience of successfully meeting sales targets would be beneficial.
• A good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.
We are seeking adaptable, self-motivated individuals with good time management skills who enjoy resolving complex customer situations and love working as part of a team, apply today!

We offer our valued Sales Desk colleagues a range of benefits including:
• Competitive salary with additional allowances for unsociable hours (hours worked between11:00pm - 04:59am).
• Free Car Parking for all our colleagues at the airport
• 34 days holiday entitlement per annum (pro rata for part time hours).
• Recommend a Friend scheme (£250 for successful referrals)
• Life assurance & pension scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Annual pay review, our famous red uniform, paid training course & much more!, Competitive
Division Jet2.com Careers With Us Airline Careers Dept At the Airport Careers Team Customer Facing at the Airport