Sales Manager

The Office Sales Manager plays a crucial role in overseeing the sales operations within the company, ensuring the smooth functioning of the sales team, and supporting the overall sales strategy. You will be responsible for managing the administrative and operational aspects of the sales office. This includes co-ordinating sales activities, maintaining sales records, and ensuring effective communication between the sales team and other departments., Supervise and manage the daily operations of the telesales office.

Ensure efficient processing of sales orders and timely delivery of products.

Maintain accurate sales records and prepare regular telesales reports for management.

• Team Leadership


Lead, train, and motivate the telesales support to achieve departmental goals.

Conduct performance evaluations and provide feedback to team members.

• Customer Relationship Management:


Handle customer inquiries and complaints in a professional manner.

Maintain positive relationships with key clients.

• Process Improvement


Identify and implement process improvements to enhance telesales operations efficiency.

Develop and maintain standard operating procedures for the telesales office.

• Data Management


Manage the CRM system to ensure accurate and up-to-date customer and telesales data.

Generate and analyse telesales reports to identify trends and areas for improvement.

• Communication and Coordination


Facilitate effective communication between the telesales team and other departments.

Organise and schedule telesales meetings, training sessions, and other events.

• Compliance and Reporting


Ensure compliance with company policies and industry regulations.

Prepare and submit required reports to management.


• Minimum of 3-5 years of experience in sales operations or telesales support roles.


• Proven experience in a supervisory or managerial position is essential.


• Strong leadership and team management skills.


• Excellent organisational and multi-tasking abilities.


• Proficiency in CRM software and Microsoft 365.


• Strong analytical skills and attention to detail.


• Excellent verbal and written communication skills.


• Ability to handle high-pressure situations and meet deadlines.


• Proactive and results oriented.


• High level of integrity and professionalism.


• Strong problem-solving skills.


• Customer-focused mindset.
  
  Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.