Sales Manager

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A SALES & MARKETING MANAGER AT THE CROWNE PLAZA LONDON DOCKLANDS We are looking for a passionate, dynamic and results-focused individual to join and support us in continuing to build on the hotel's success. The perfect candidate will be someone with a proactive mindset who can successfully account manage key clients, hunt for new business, and ultimately drive revenue into our fantastic hotel. Here you will report directly into the Director of Sales and work with a variety of different clients, industries, and segments. What you'll be doing... Reporting to the Director of Sales, you can expect your working day to include the following:

• Proactively uncover new prospects for the hotel and maximise conversion of new business.
• Work within current business strategies and recognise potential opportunities.
• Responsible for the conversion of the hotel's new business pipeline across all market segments and heavily assist in converting enquiries and achieving our annual budget.
• Build and grow the relationships with our key clients.
• Respond to corporate RFPs and contract corporate accounts.
• Complete all re-negotiation and re-contracting of annual rate agreements to ensure that new contracts are in line with the hotels' agreed financial KPI's.
• Investigate new areas of business in terms of market development into new territories and market segments to quantifiable targets.
• Analyse the local market trends and competitor activity to identify hotel leads.
• Production and delivery of the sales performance reports (versus targets, KPI's and overall sales objectives)
• Take responsibility for an allocated portfolio of LNR accounts, undertaking complete account management responsibilities for maintaining, developing, and maximising opportunities for the hotels and group where appropriate, achieving individual targets set for the year.
• Host clients, arrange FAM trips and attend networking events, corporate travel, and industry events on behalf of the hotel to gain knowledge and new business.
• Support in the completion of the monthly sales Balanced Scorecard report.
• Support the DOS with monthly business reviews & quarterly commercial reviews.
• Lead Refer & Reward at property.
• Commercial planning with DOS and implement activities
• Support with marketing initiatives, social media and 3^rd party platforms.
• Support conversion with the M & E team and revenue team.
  
  A track record of sales achievement with at least 1 years' experience in the service and hospitality industry is essential for this role - Previous experience as a sales Manager achieved within the UK market, with a good understanding of hotel business mix needs of transient and groups business.
• Experience of using Salesforce or an equivalent CRM would be desirable.
• Strong strategic planning skills, with the ability to look ahead and put strategies in place to support the plans.
• A degree of knowledge of all market segments i.e., OTA, Corporate, Business groups would be key.
• It is essential that you can work well under pressure, with minimal supervision and maintain high standards and attention to detail.
• Exceptional communication, organisational and negotiation skills with both internal and external stakeholders with a good working knowledge of Microsoft Office (Word & Excel).
• Is proactive, likes to be creative and has a passion for sales and hunting for new business.
• A positive attitude and superb work ethic
• Experience of Opera Cloud would be desirable.
  
  You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year