Sales Operations Coordinator (15-month FTC)

The opportunity: Sales Operations are involved in supporting the entire sales process from new title sell-in preparation to supplying to the end customer. This means working closely with internal and external stakeholders, helping to ensure that orders reach customers at the right place, the right price and at the right time. In this exciting role, you'll be responsible for helping to ensure the smooth-running of the International Sales Operations team. You'll work across all our publishing lists - everything from fiction to non-fiction, by way of cookery, poetry and children's - playing a key part in getting our stories into our customers' hands. Tasks can vary from ensuring an order reaches Brazil in time for an event, to exploring supply options with our global PRH Group companies. Primarily, responsibilities will include:

• Managing orders from our retail customers across the world
• Collaborating with colleagues in different departments, particularly Customer Services and Inventory to help deliver the best possible service to our customers
• Managing the process of orders in SAP (one of our internal systems) whilst ensuring work is complete within deadlines and publication schedules
• Producing reports in Excel and checking customer claims
  
  Do you get a kick out of helping people? We're looking for an International Sales Operations Coordinator who thrives in a busy environment and enjoys variety in their job, to join the team on a 15-month Fixed Term basis (end date May 2026)., What you'll bring: To succeed in the Coordinator role, you'll need to be organised, proactive, and have great time management skills. You'll be working with customers as well as a range of colleagues in this role, so being a clear communicator and being friendly and helpful will mean that you're able to go the extra mile. We're also looking for someone who is attentive to detail and able to balance urgent priorities alongside regular tasks. Being able to successfully manage deadlines will be key.
Disability Confident: If you have opted into our disability confident scheme below is the minimum criteria you must meet to be considered for our interview scheme. Please note, there may be occasions where the volume of applicants means we can't take all eligible candidates to interview. Minimum criteria
• Demonstratable interest in Operations within a Sales environment
• Proven written ability showcased through your application
• Experience/ Knowledge of MS Office Excel/Word/ Outlook
• Demonstrable understanding of managing multiple stakeholders at varying seniorities
• Demonstrable communication skills
  
  About Penguin: We're the UK's largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you'll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.
  
  Salary: £27,500 per annum, plus benefits.
Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition. Our benefits include:
• Financial - discounted shopping, season ticket loan, rental deposit loan
• Wellbeing - healthcare cash plan, employee assistance, gym loan
• Lifestyle - taste card, tech scheme, free and discounted books