Sales & Service Advisor - Canterbury

Join Us as a Sales & Service Advisor - Transform Lives By Supporting Your Community To Get Active! Are you a dynamic sales professional with a passion for health and wellbeing? Do you have a knack for engaging with customers and driving sales? If so, Active Life has a unique opportunity for you to join our team as a Sales & Service Advisor, where you can make a meaningful impact on the local community while achieving your career goals. About Active Life: Active Life is a leading provider in the sport, fitness, and leisure sector, dedicated to creating vibrant, healthy communities across Canterbury. We believe in the power of health and wellbeing to transform lives. Join us in our mission to inspire healthier, happier lives At the stunning, multi-million-pound Kingsmead Leisure Centre. Your Role: As a Sales & Service Advisor, you will be at the heart of our customer journey, driving new enquiries and sales here at Kingsmead Leisure Centre. Reporting to the General Manager, you will engage with customers across multiple channels, ensuring they have an outstanding experience from the first interaction. What You'll Do:

• Generate new enquiries and leads through local outreach events and activities.
• Conduct facility tours and membership presentations, handle incoming & outgoing sales and retention calls and proactively engage with customers.
• Build and maintain a constant pipeline of new leads and sales opportunities.
• Plan and set up your day for success with the support of your line manager.
• Achieve Centre and group key performance indicators (KPIs).
• Meet daily, weekly, and monthly sales & income targets.
• Manage data capture and prospect systems effectively., This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company.
Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.


• Experience in a customer-facing role.
• Proven track record of working towards targets and achieving KPIs.
• Experience handling incoming & outgoing customer calls.
• Demonstrated success in achieving sales targets.
• Ability to deliver excellent customer service and support customers throughout the sales process.
• Confidently and effectively generate and manage leads.
• Ability to work both independently and as part of a team.
• Proficient in IT (Microsoft Office).
• Strong understanding of sales processes and a drive to generate new leads and opportunities.
Behaviours We Value:
• Teamwork and Ownership
• Analytical Thinking
• Solutions-focused with a "make it happen" attitude
• Innovative and detailed-oriented
• Customer-First Mindset
• Drive for Achievement
• Business Awareness
• Goal Focused
• Flexible and Curious
  
  Opportunity to work in a dynamic, supportive environment with passionate colleagues.
• Make a tangible difference in the lives of our community members.
• Benefit from ongoing personal development and training.
We care about our team members and offer a range of non-contractual benefits:
• Generous holiday allowance
• Enhance maternity and paternity offer
• Complimentary Gym & Swim membership at Active Life and Fusion centres for you and all members of our household
• Free Eye tests
• Cycle to Work Scheme
• Discount scheme
• Employee Referral Scheme
• And more!