Sales & Service Engineer

Mobility Equipment Repairs: Conduct repairs and maintenance on a range of mobility equipment to ensure optimal functionality and safety standards.

Delivery Assistance: Support the delivery team by assisting with the timely and professional delivery of mobility products to customers' homes.

Customer Interaction: Engage with customers both in-person and over the phone, addressing inquiries, providing product information, and offering assistance.

CRM Management: Utilize our Customer Relationship Management (CRM) system to manage customer interactions, track service requests, and maintain accurate records.

Sales Support: Collaborate with the sales team to promote and sell mobility products, providing customers with tailored solutions to meet their specific needs.

Commission Opportunities: Participate in a commission structure related to service calls and sales, presenting an avenue to significantly increase your earnings.

Quoting customers and following up leads

Are you ready to ignite your career with a team that's on the fast track to success? Look no further! Join our innovative and rapidly expanding team as we disrupt industries and redefine the future. As a part of our close-knit and driven group, you'll have the chance to unleash your potential, take on exciting challenges, and witness your ideas come to life. Don't miss this chance to be at the forefront of something extraordinary. Apply today and buckle up for an exhilarating ride with endless opportunities for growth and achievement!

The focus will be on your ability to have conversations with customers in a confident, friendly, and professional manner, resolving queries, collaborating with the team to resolve any issues, providing our customers with an exceptional level of service at a time when they need it most.

We are looking for an engaging, enthusiastic, and approachable Sales Engineer with strong sales and networking skills, who can strengthen relationships with new and current customers. It is essential that the candidate has practical engineering knowledge/background, whilst having the ability to problem solve and "think outside the box". This position will consist of in-house product training (which may include training events with our key suppliers)

As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's needs or enquiry is resolved.

The candidate must have a full UK driving Licence.

What we're looking for:

· Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.

· Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.

· Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Building a rapport with customers, get to know their individual needs and put their interests first.

· Use your brilliant sales and communication skills to upsell products. / Provide peace of mind by finding the right solution for every customer.

· Build rapport with customers, get to know their individual needs and put their interests first.

· Previous experience within sales is preferred but not necessary if you have the right skills.

· CRM Experience is preferred but not necessary.

It's not essential that you have experience as full training will be given. However, if you have any experience in a garage or with bikes or some technical ability.

Be flexible to work a rotated Saturday