Sales Support Assistant

As a Sales Support Assistant within Cosmetics, you will oversee the management of the external sales mail boxes to ensure enquiries are allocated, responded to and followed up by the relevant member of the sales team. You will personally respond to assigned incoming sales enquiries convert these enquiries into invoiced business and support the rest of the sales team, primarily within the Cosmetics business unit on actions that will assist the conversion of more business opportunities, such as quote generation and general administrative duties Duties include:

• For own enquiries and for the wider team provide support for new client onboarding, the creation of proposals and the raising of quotations.
• Provide support and coordination of the completion of client specific requests including NDAs, supplier documentation requests.
• Assist in the arranging of appointments between the prospects and sales team, gather more details and information from clients as required.
• Answers phone calls from new customers and deals with problems as they arise
• Acknowledges new customers by responding promptly to emails, texts, and phone calls
• Update all account and contact information for customers using CRM and ensure data is routinely checked for completeness.
• Provide support for the wider team in ongoing CRM updates and maintenance.
• To pro-actively communicate with our new customers during the first month of operation, to ensure we are providing an effective service in line with customer expectations. Assist with the ongoing preparation and implementation of the Net Promoter Score Eurofins surveys.
• Deal with any customer complaints and resolves the issue as necessary during the first month of the customer working with Eurofins.
• Assist the sales team in follow ups with clients as requested for work confirmations, paperwork and test details etc.
• Provide support on website maintenance and social media postings.
• Provide a high level of internal and external customer care
• To support new customers on the use of Europortal and other on-line services.
• Educated to GCSE Level
  
  Proven experience of selling or customer care
• Computer literate
• Effective communication skills both written and oral.
• High level of attention to detail.
• Organised and can prioritise effectively
• Self-starter that is eager to learn
• Professional and friendly personality
  
  Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies., Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths., We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: https://careers.eurofins.com