Sales Support Assistant - Leeds

This role is key in facilitating the efficient functioning of the Enterprise Sales team. The role demands a quick and accurate turn-around of information, data and documentation, a wide variety of responsibilities and a keen ability to manage constantly changing priorities.

The job holder will work alongside the Sales Account Managers covering all administrative elements of the sales process (pre and post sales) and to stand in for the Account managers where necessary.,

• To self-organise and prioritise high levels of daily workflow with minimal supervision


• To manage multiple email inboxes with high levels of efficiency


• To set-up often complex and technical gas and electricity quotes within tight deadlines and to high levels of accuracy


• To create and validate gas and electricity quote documentation in accordance with set guidelines


• To frequently take responsibility for sending quotes to brokers and customers on behalf of the account managers


• To take responsibility for booking and locking in accepted contracts within the correct parameters and ensuring profitability


• To maintain via phone and email excellent working relationships with account managers, direct sales staff, brokers and customers


• To update relevant systems with accurate contract and contact details


• To issue post-sales communications and send signed contracts


• To manage key process like Objections and Complaints data gathering when required


• To provide other ad-hoc support as and when required with internal and external queries and projects


• Adherence to internal process and risk frameworks


• Take ownership of process improvements and to work towards taking responsibility for an individual process


• To assist in the testing and training of new systems and tools, Flexible Working


• Bonus Programme


• Income Protection


• Highly Competitive Employer Pension Contribution


• Healthcare Cash Plan


• myENGIE discounts


• Diverse Employer


Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

If you are an excellent team player with proven customer service skills, good communication and organisational skills with a strong eye for detail we would love to hear from you.,
• Demonstrate good numeric and IT skills


• Positive and flexible approach to work


• Good verbal reasoning


• Ability to adapt to new systems and processes


• Effective communication skills


• Ability to efficiently manage own workload


• Ability to resolve issues


• Time management skills, Previous experience in customer care


• Previous administrative experience


• Previous industry experience (not a prerequisite)


• Above GCSE Grade C Maths


• Above GCSE Grade C English


• University degree preferred (not a prerequisite)
  
  ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy.


We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you're excited about making an impact, we invite you to join our journey to build tomorrow's low carbon energy systems and meet the challenges of climate change.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week. On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.