Sales Support Executive

As a Sales Support, you will be responsible for delivering world-class customer service to our customers. Working within a small team, you will be providing quotations via email, inputting sales orders and providing admin support. You will be building and maintaining strong customer relationships, helping our Commercial teams to drive new business.,

• Take ownership of managing customer queries efficiently ensuring that excellent customer service is delivered at all times.


• Actively support all Sales portfolios in order to represent a 'One Arjo' customer experience.


• Build and maintain close business working relationships with Heads of Commercial Solutions, Business Development Managers and Clinical Specialists in order to help support and drive solution selling, new business opportunities and lead generation and maintaining current customer relationships.


• Manage all queries and customer orders received via the email inbox.


• Support and drive process for customer leads to be assigned and actioned appropriately and in a timely manner.


• Scan, check and archive all processed orders for the department.


• Accurately process and administrate customer quotations and customer orders assisting the Account Managers with all related queries.


• Liaise with key stakeholders regarding product availability and delivery timescales and advise customers to ensure we manage their expectations.


• Remain up to date with the current product portfolio.


• Responsible for maintaining and building customer relationships to be able to offer and propose optimal ordering and delivery practices to customers.


• Creating a single point of contact for both our internal and external customers.


• Input and maintain customer specific information within Salesforce.


• Take full ownership of customer complaints through to resolution.


• Take ownership of your own development ensuring your Personal Development Log is kept up to date.


• To meet your KPI's in line with objectives set


• Implement outcomes of coaching, feedback and training in line with set objectives


• Ensure errors are kept to a minimum.


• Ensure administration duties are completed accurately and within timescale.
  
  Are you ready to embark on a fulfilling career with a healthcare company that transforms lives? If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive company that feels like a close-knit family, this role is perfect for you!, Administrative experience, preferably within a customer orientated environment


• Excellent time management skills ensuring a high level of productivity.


• Experience of working in a sales environment would be desirable.


• IT: Microsoft Office skills namely Excel, Word and Outlook


• Proven ability to operate accurately in a fast-paced environment.


• Excellent written and spoken English.


• Excellent interpersonal skills both on the telephone, face to face and in written email communication


• Effective team player


• Diplomatic, excellent listening skills and the ability to build effective relationships with customers.


• A positive 'can do' attitude displaying behaviours in line with our Guiding Principles
  
  At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
  
  Hybrid Working: Enjoy a balanced work-life with 2 days working from home and 3 days in the office (after successfully completing your probationary period).


• Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.


• Long Service Awards: Many of our employees have long service awards, reflecting our supportive and rewarding work environment.


• Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.


• Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!


What we offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.