Sales Support Executive

To provide administrative support to sales colleagues, generating contracts, creating losing notifications and resolving queries within a given SLA.,

• Monitoring team mailboxes
• Sending contracts out and progressing these with our customers/gaining suppliers
• Creating opportunities for sales
• Resolving issues on contract queries or rejected orders
• Working as part of a team against agreed framework, SLA's and KPI's
• Be vigilant for possible fraudulent activity and if necessary resolve/raise to relevant persons
• Consistently monitor department compliance
• Carry out any 'ad hoc' assignments as and when required.
• Monitor and reduce department credits and bespoke
• Manage cancel pending cloud voice accounts to ensure leads are worked and cancelled where necessary
• Produce help sheets for continuous department improvement