Sales Support Specialist- Team Leader (Fixed Term Contract)

Working with colleagues across Vodafone UK Business, you will be responsible for leading a team to support end users (primarily Sales & Commercial) by leading the way in adoption of sales support, tools, systems and processes. The candidate will be responsible for our account allocations processes, system access and improving our data quality within our CRM system and associated activity to ensure customer experience is not impacted. Stakeholder management is essential to ensure communication, flow of information and to keep abreast of all account movements to effectively manage change and support escalations whilst analysing and feeding back to senior management on data trends.

• Drive the team to support the business objectives and KPIS.
• Portfolio SLA achievement
• Provide a monthly suite of information and insight for stakeholders to be reviewed and analysed in session, with a plan to remove any negative factors.
• Create and maintain department processes and procedures to support in training and education to the sales and wider community and to identify methods for better ways of working.
• Support Request escalation management
• Ensure account allocations are swiftly and accurately assigned and in alignment with all billing and CRM systems for management flow and reporting.
  
  Good analytical skills, with ability to interrogate and analyse data.
• Strong stakeholder communication and decision-making skills - ability to balance conflicting interests.
• Competency with Excel
• Positive attitude with an energy for team development
• Team playing and networking ability.
• Experience in CRM systems (ideally Salesforce)
• Self-starter, prioritising own workload and team workload.
  
  At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT)., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.