Sales Team Manager

As a Sales Team Manager you will lead, develop and motivate a team of approximately 11 front-line employees to deliver excellent service for our customers, supported by review and coaching. You will support continuous improvement by reviewing demand, understanding customer's needs and delivering process improvement. How you'll help us make health happen:

• Leading and motivating your team to be the very best that they can be in their roles.
• Monitoring calls, setting coaching plans, measuring improvements, and supporting the process through calibration sessions delivering on actions from the reviews.
• Working closely with internal stakeholders and colleagues to ensure we operate efficiently and effectively to handle the inbound call demands and to deliver within agree service levels.
• Analysing, identifying and managing value add projects to ensure we are working in a culture of continuous improvement.
  
  Strong commercial acumen
• Proven track record of people management
• Ability to identify and collate information to provide feedback for each team member
• Proven track record of project management/ process improvement
• Ability to undertake proactive absence and capability management to identify development areas, set improvement plans and instigate remedial action if development plans/performance targets are not acted upon within agreed timescales, follow through to a fair and reasonable outcome for both the individual and Bupa
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa medical insurance as a benefit in kind
• Onsite gyms or local discounts where no onsite gym available
• Various family friendly benefits