Salesforce BA / Admin (DevOps) (Part-Time, Job-Share, Full-Time)

Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work. An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce BA / Admin in our Operation team. You will work in an Agile way alongside the Salesforce Operational Manager, Salesforce Solution Leads, Solution Architect, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising of five Salesforce Orgs, all while learning and growing your skill set. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? If you want to build applications, systems and processes that will transform Zurich, you could be part of a rapidly growing Salesforce team. You will be a "hands on" Salesforce Business Analyst / Administrator with experience in translating business needs into requirements, shaping and informing solution design and architecture, and building out Salesforce solutions using declarative development. Zurich has positioned Salesforce as a strategic technology with five Salesforce Orgs covering Service Cloud, Sales Cloud, Salesforce Industries and Not for Profit Cloud. You will gain a broad range of Salesforce experience across multiple lines of business, portfolios, and projects. Other responsibilities will include as follows:

• You will be responsible for incident management and service request delivery.
• You will be working closely with Application Product Owners to deliver the enhancement requests from the backlog.
• You will be responsible for maintenance activities and proactive monitoring.
• Technical debt reduction will be key to keeping the platform stable.
• Act as an ambassador and evangelist for the DevOps and Salesforce team and engage with the Salesforce Account Management team.
• You will support Operation Manager in any other activities that maybe required.
  
  You will have Salesforce certifications, ideally ADM201.
• Experienced in translating business demand into requirements.
• Experienced in stakeholder management.
• Have Service Cloud, Sales Cloud and/or Salesforce Industries experience.
• Practical and hands-on experience configuring Salesforce.
• Great interpersonal skills, and good written and oral communication skills - being able to talk directly to customers to understand change and configuration requirements.
• Enjoy problem-solving and thinking logically.
• Comfortable working in a fast-paced environment.
• Work collaboratively with the business to elicit requirements.
• Contribute to working in a diverse team with different backgrounds and skills.
• Take responsibility for a piece of work from start to finish.
Desirable:
• Salesforce Certified Advanced Administrator.
• Salesforce Certified Platform Application Builder.
• Experience of using JIRA and Confluence
• Experience of Salesforce DevOps tools
As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid The financials
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
Time away
• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
We're making a difference
• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.