Salesforce Coordinator - 6-month FTC

The Customer Operations CoE provides operational support to the Supply Chain Customer Operations function. Responsible to ensure accurate and consistent change management and compliance, training, and operational readiness for change implementation. Making sure People, Processes and Systems are aligned to deliver the best Service to our Customers. The Salesforce Coordinator role sits within the Customer Operations COE Change team, working on the implementation and maintenance of Salesforce Service Cloud. Assuring project goals are achieved by supporting the Project Lead and Change Partner, handling day-to-day project activities, and collaborating with the wider team. How You Will Make a Difference:

• Positively deliver project tasks in collaboration with internal teams.
• Support with mass updates and maintenance of Salesforce data.
• Contribute to the creation of Salesforce Knowledge articles.
• Support with Salesforce UAT as required.
• Assist with effective communication and stakeholder engagement.
• Coordinate project activities and function as the Change Partner's back up.
• Raise and escalate project risks and support development of contingency plans.
• Work with internal teams to identify any areas of improvement and promote Continuous Improvement approach across the teams.
  
  Experience of project lifecycle and embedding of system change to operational team is desirable
• Experience of working within a fast-paced customer focused operations environment delivering change
• Ability to prioritize, meet deadlines, and thrive in a dynamic working environment
• Proficiency with Salesforce and Microsoft Office, especially Excel
• English written and spoken at business standard. Other language skills would be desirable but not essential.
• Proactive problem solver with a process-oriented approach
• Keen collaborator and able to work with colleagues across different functions
• Excellent verbal and written communication skills with the ability to adapt communication to suit varied audiences and different levels of stakeholders.
  
  VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
  
  We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package:
• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory smart pension scheme (8% on us, 4% from you)
• Cycle to work scheme
• Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike. If you like what you have read and want to join our team then we would like to hear from you